Versión aplicable desde el 27/01/2023
Sumario
Introducción
Las presentes Condiciones Generales de Venta y Servicios (en adelante, las «CGVS») son aplicables a la prestación de Servicios por parte de BJT PARTNERS - RINGOVER GROUP, cuya razón social es «RINGOVER GROUP», sociedad por acciones simplificada con un capital de 1 250 000 euros, inscrita en el Registro Mercantil y de Sociedades de Nanterre con el número 480234210, con domicilio social en 50 bis rue Maurice Arnoux en Montrouge (92120), (en lo sucesivo «RINGOVER GROUP»), a sus clientes (en lo sucesivo «Cliente»). Se especifica que los Servicios se limitan estrictamente al uso con fines profesionales, con exclusión de cualquier uso como consumidor en el sentido del Código de consumo francés. Las CGVS deben ser aceptadas por el Cliente, que se compromete a transmitirlas y a hacerlas respetar por parte de los Usuarios.
Definiciones
«Acceso»: derecho limitado concedido al Cliente para crear una Cuenta de Usuario.
«Formulario de pedido»: documento contractual generado por RINGOVER GROUP y enviado al Cliente que especifica el paquete de Suscripción elegido y el número de Accesos solicitados.
«Cliente»: persona física o jurídica que se suscribe a un Servicio como profesional.
«Cuenta del Cliente»: cuenta creada por el Cliente en el momento de la Suscripción y a la que están vinculadas las cuentas de los Usuarios y los Accesos adquiridos por el Cliente.
«Cuenta de Usuario»: cuenta creada por el Cliente en virtud de un Acceso y asignada al Usuario para el uso del Servicio.
«Contenido del Cliente»: información disponible para el Cliente independientemente del uso de los Servicios y enviada por el Cliente en el transcurso del uso de los Servicios.
«Contrato»: conjunto contractual formado por las presentes CGVS y sus Anexos y cualquier Formulario de pedido aplicable.
«Fecha efectiva»: fecha de firma de las presentes condiciones por las partes.
«Incidente»: interrupción total del Servicio, determinada y medida por el RINGOVER GROUP.
«Información Confidencial»: cualquier información que se designa como confidencial o que razonablemente debería considerarse confidencial teniendo en cuenta la naturaleza de la información y las circunstancias de su divulgación, incluidos los términos de las presentes condiciones (incluidos los precios), así como los planes comerciales y de marketing, la tecnología y la información técnica, los planes y diseños de productos y los procesos comerciales divulgados por dicha parte.
«Números Ringover»: números de teléfono asignados al Cliente al registrarse en el Servicio y/o al utilizar el Servicio, y/o los números de teléfono asignados a los Usuarios por el Cliente en virtud de los Accesos.
«Servicios»: todos los servicios prestados por RINGOVER GROUP accesibles en la Plataforma, tal y como se describen en el Anexo 1.
«Suscripción»: proceso por el cual el Cliente realiza las gestiones necesarias para beneficiarse del Servicio por parte de RINGOVER GROUP o de uno de sus distribuidores, proveedores, revendedores o espacios autorizados.
«Usuario»: significa cualquier persona autorizada por el Cliente a utilizar el Servicio en virtud de un Acceso.
1. Suscripción y activación del Servicio
1.1. Justificantes de identidad
El Cliente garantiza que la persona que suscribe los Servicios en nombre del Cliente demuestra su identidad y su capacidad para actuar y representar al Cliente mediante la presentación de documentos acreditativos (como una certificación de la inscripción de la sociedad, un documento de identidad, poderes, etc.). El Usuario debe tener una dirección (postal o IP) situada en la Unión Europea en el momento del uso efectivo del Servicio. A tal efecto, las autoridades reguladoras podrán exigir un justificante de la identidad del Usuario en función del tipo y la zona de numeración del número de teléfono elegido en el momento de la Inscripción. Estos justificantes deben ser proporcionados por el Cliente tan pronto como se cree la Cuenta de Usuario. No se podrá activar el Servicio hasta que no se hayan presentado dichos justificantes. Asimismo, RINGOVER GROUP podrá denegar la activación de los Servicios o rescindirlos en caso de declaración falsa o fraudulenta y a falta de rectificación en un plazo de ocho (8) días tras el requerimiento formal enviado por RINGOVER GROUP.
1.2. Aceptación y modificación de las CGVS
El Cliente puede suscribirse en línea o firmando y enviando un Formulario de pedido debidamente cumplimentado mediante firma electrónica. El Cliente tendrá la posibilidad de corregir, antes de finalizar su Suscripción, cualquier error que haya podido cometer al introducir sus datos.
1.3. Duración del Contrato
El presente Contrato entrará en vigor en la Fecha efectiva y continuará hasta que todas las Suscripciones suscritas en virtud del mismo hayan expirado o hayan sido rescindidas (la «Duración del Contrato»).
1.4 Duración de las Suscripciones
La duración de la Suscripción es la indicada en el Formulario de pedido correspondiente. Las Suscripciones entran en vigor en la fecha de firma del Formulario de pedido correspondiente (el «Duración de la Suscripción»). Las Suscripciones sin compromiso son válidas durante un (1) mes, renovables tácitamente por períodos sucesivos de un (1) mes. Las Suscripciones con compromiso son válidas por la duración del compromiso indicado en el Formulario de pedido correspondiente y son renovables por acuerdo tácito por períodos sucesivos de doce (12) meses.
2. Restricciones de uso de los Servicios
2.1. Uso abusivo
RINGOVER GROUP toma medidas específicas cuando sospecha un uso fraudulento o abusivo de sus Servicios. Por lo tanto, el Cliente debe asegurarse de que cada Usuario no supere los límites de uso detallados en los puntos 1, 2 y 3 del Anexo 4. Además, se aplicarán los demás límites y restricciones impuestos por RINGOVER GROUP en el punto 4 del Anexo 4.
2.2. Normativa aplicable
El Cliente se compromete a utilizar el Servicio de conformidad con la normativa local aplicable y a no utilizar ningún dispositivo o software para perturbar o intentar perturbar el buen funcionamiento del Servicio, en particular imponiendo una carga desproporcionada a las infraestructuras de RINGOVER GROUP.
3. Tarifas
3.1. Tarifas aplicables
Las tarifas aplicables son las vigentes en el momento de la Suscripción y corresponden a los precios indicados en el Formulario de pedido firmado por el Cliente o, en su defecto, en el sitio web www.ringover.fr en la página https://www.ringover.es/tarifas. Las tarifas y condiciones especiales aplicables figuran en el Formulario de pedido y en el Anexo 3 de las presentes condiciones. Las tarifas se indican en euros, francos suizos o libras esterlinas, sin impuestos, en función de la ubicación del Cliente en el momento de la Inscripción.
3.2. Modificación de las tarifas
RINGOVER GROUP se reserva el derecho de modificar sus tarifas en cualquier momento. RINGOVER GROUP informará al Cliente de cualquier disminución de las tarifas. En caso de aumento de las tarifas, RINGOVER GROUP informará al Cliente de los nuevos precios al menos un (1) mes antes de su entrada en vigor, mediante un mensaje enviado a la dirección de correo electrónico de contacto del Cliente. El uso continuado del Servicio o la no cancelación del mismo después de este período de un (1) mes constituirá para el Cliente una aceptación de las nuevas tarifas.
Como excepción a lo anterior, el Cliente no tiene derecho a rescindir el Servicio si RINGOVER GROUP no es el responsable del aumento de las tarifas de SMS o de los minutos de telecomunicaciones.
En concreto, este será el caso cuando este aumento sea el resultado de lo siguiente:
- una enmienda a la normativa de telecomunicaciones aplicable,
- decisiones judiciales y/o administrativas,
- un aumento de las tarifas de los operadores de telefonía que son socios de RINGOVER GROUP.
En este caso, RINGOVER GROUP notificará al Cliente lo antes posible.
4. Pago y facturación
4.1. Modalidades de pago
El pago del Servicio se realiza únicamente con tarjeta bancaria o adeudo directo. En el momento de la Suscripción, el Cliente debe facilitar sus datos bancarios y autorizar a RINGOVER GROUP a cargar automáticamente en su cuenta bancaria las sumas debidas por la ejecución del Servicio, de acuerdo con las presentes CGVS. Las cuotas mensuales se cargarán automáticamente en la fecha de aniversario de la Suscripción. Si el Cliente opta por pagos mediante adeudo directo SEPA, deberá facilitar a RINGOVER GROUP un mandato de autorización de adeudo directo SEPA. En cada factura que se envíe al Cliente, independientemente del método de transmisión (generalmente por medios electrónicos), se especificará que el pago se efectuará mediante adeudo directo SEPA de acuerdo con la fecha de vencimiento del adeudo directo indicado en la factura. Las Partes acuerdan explícitamente, como excepción a las normas del Consejo Europeo de Pagos (EPC) aplicables a los pagos mediante adeudo directo SEPA, que el proveedor de adeudo directo de RINGOVER GROUP enviará una notificación previa al Cliente por medios electrónicos al menos tres (3) días antes de la fecha efectiva del adeudo directo. Si el Cliente opta por realizar los pagos mediante adeudo directo del Reino Unido en libras esterlinas, deberá proporcionar a RINGOVER GROUP un mandato de autorización de adeudo directo del Reino Unido, que incluirá la información relativa a cada uno de estos adeudos directos. En cada factura que se envíe al Cliente, independientemente del método de transmisión (generalmente por medios electrónicos), se especificará que el pago se efectuará mediante adeudo directo del Reino Unido de acuerdo con la fecha de vencimiento del adeudo directo indicado en la factura. Las Partes acuerdan explícitamente que el proveedor de adeudo directo de RINGOVER GROUP enviará una notificación previa al Cliente por medios electrónicos al menos tres (3) días antes de la fecha efectiva del adeudo directo. Cualquier cambio relativo a las modalidades de adeudo directo del Reino Unido se notificará al Cliente al menos tres (3) días hábiles antes de dicho adeudo directo.
4.2. Números de servicio de valor añadido
En caso de que al Cliente se le asignen números de servicios de valor añadido que den lugar a pagos al Cliente, el Cliente deberá aceptar los términos del contrato marco de servicios de pago de Lemon Way tal como se establece (con sus pertinentes modificaciones futuras) en la página web de Lemon Way: https://www.lemonway.com/conditions-generales-dutilisation. La relación contractual resultante se concluye exclusivamente entre el Cliente y Lemon Way, y RINGOVER GROUP no forma parte de esta relación contractual.
4.3. Facturación y plazos de pago
Las facturas son pagaderas por adelantado y se emiten mensualmente en la fecha de aniversario de la Suscripción. Si se añaden Usuarios, las suscripciones correspondientes se facturarán a prorrata hasta la siguiente fecha de aniversario de la suscripción inicial. RINGOVER GROUP se reserva el derecho de realizar el pago mediante tarjeta bancaria o adeudo directo (excluyendo el adeudo directo SEPA o el adeudo directo del Reino Unido, cuyos regímenes se especifican en el artículo 4.1 anterior) en un plazo de treinta (30) días a partir de la fecha de emisión de la factura. El Cliente puede acceder a su factura en su área de cliente del sitio web Ringover.fr.
4.4. Penalizaciones por demora en el pago
Las penalizaciones por demora en el pago serán exigibles de pleno derecho. El tipo de interés aplicable para el cálculo de las penalizaciones será el tipo de interés oficial semestral del Banco Central Europeo vigente el 1 de enero o el 1 de julio, incrementado en diez (10) puntos. También deberá abonarse una indemnización fija de cuarenta euros (40 €) por gastos de cobro en el caso de cualquier retraso en el pago de conformidad con los artículos L. 441-10 y D. 441-5 del Código de Comercio francés. Asimismo, se precisa que RINGOVER GROUP se reserva la posibilidad de reclamar una indemnización complementaria en caso de recurrir a un profesional encargado de los recordatorios, los requerimientos y, en general, del cobro de sus deudas. En caso de que se rechace un adeudo directo/SEPA/adeudo directo del Reino Unido a cargo del Cliente, una suma adicional de 10 euros (10 €) sin impuestos o 10 libras (10 £) sin impuestos, dependiendo del método de adeudo directo elegido, se cargará en la cuenta bancaria del Cliente en el siguiente intento de adeudo directo.
4.5. Disputas
En caso de disputa sobre las cantidades facturadas por RINGOVER GROUP por el uso del Servicio, el Cliente deberá notificarlo por carta certificada con acuse de recibo dentro de los treinta (30) días siguientes a la fecha de emisión de la factura, indicando el número de la factura a la que se refiere la disputa. El Cliente sigue siendo responsable del pago en espera de un resultado. En caso de reducción de la factura en cuestión, RINGOVER GROUP emitirá un bono de crédito para el Cliente, que se deducirá de la siguiente factura tras el acuerdo entre las dos Partes.
5. Obligaciones de las Partes
5.1. Obligaciones de RINGOVER GROUP
RINGOVER GROUP se compromete a prestar el Servicio de conformidad con las presentes CGVS, el Anexo 1 (Descripción de los Servicios), el Formulario de pedido, el Anexo 5 (Nivel de Servicio), en los términos de una obligación de medios. Los Servicios se prestarán sin tener en cuenta el uso particular que el Cliente haga de los mismos, y con sujeción al cumplimiento por parte del Cliente de las obligaciones y restricciones establecidas en las presentes CGVS.
5.2. Obligaciones del Cliente
El Cliente se compromete a (i) pagar los Servicios facturados de conformidad con el artículo 4 de las presentes condiciones, (ii) cooperar con RINGOVER GROUP y, en particular, sin limitación, a proporcionar toda la información requerida por RINGOVER GROUP a efectos de la prestación del Servicio. El Cliente también es responsable del almacenamiento, la confidencialidad y el uso de los datos de identificación. En este sentido, si el Cliente tiene motivos para creer que alguien está utilizando sus datos de identificación o su cuenta, deberá informar inmediatamente a RINGOVER GROUP y cambiar su contraseña, sabiendo que RINGOVER GROUP no podrá ser considerado responsable en caso de divulgación de estos datos a terceros. El Cliente es responsable del uso de los Servicios, incluso por parte de los Usuarios, de conformidad con la normativa aplicable. Es responsabilidad exclusiva del Cliente informar a todos los Usuarios de las especificidades del servicio en relación con las llamadas de emergencia, especialmente en caso de utilización fuera de la ubicación geográfica indicada en el momento de la Suscripción.
6. Responsabilidad
6.1. Contenido del Cliente
RINGOVER GROUP no tiene ningún control sobre el Contenido del Cliente y, por lo tanto, no será responsable de la naturaleza o el contenido del Contenido del Cliente ni del uso que el Cliente haga de los Servicios. En particular, se especifica que el Cliente indemnizará a RINGOVER GROUP en caso de demanda o procedimiento iniciado por un tercero contra RINGOVER GROUP alegando que el uso del Servicio por parte del Cliente es fraudulento o abusivo o que de cualquier otro modo resultaría en una violación de la legislación aplicable o de los derechos de terceros. Se especifica que esta indemnización cubre, entre otras cosas, todos los costes judiciales, las indemnizaciones abonadas y los honorarios de los abogados.
6.2. Calidad y disponibilidad del Servicio
RINGOVER GROUP se compromete a prestar los servicios de conformidad con el artículo 5.1. Se precisa que la calidad de la comunicación en el marco de la utilización del Servicio depende de la calidad de la conexión a internet a través de la cual el Usuario accede a los Servicios y sobre la cual RINGOVER GROUP no tiene ningún control. RINGOVER GROUP no se responsabiliza de las interrupciones del Servicio derivadas de la conexión a internet a través de la cual el Usuario accede a los Servicios. Además, RINGOVER GROUP no garantiza la exactitud de la información obtenida o transmitida en el marco de la utilización de los Servicios. Se especifica que el Servicio podrá interrumpirse momentáneamente para realizar tareas de mantenimiento, actualizaciones o mejoras técnicas, o para modificar el contenido y/o la presentación del Servicio.
6.3. Exclusión de responsabilidad
RINGOVER GROUP no podrá ser considerado responsable de ningún fallo en la ejecución de los Servicios que se derive de un incumplimiento por parte del Cliente de los términos del artículo 5.2 de las presentes condiciones o de la intervención de un tercero que no sea un subcontratista de RINGOVER GROUP. Además, RINGOVER GROUP no será responsable de ningún perjuicio de orden financiero resultante de pérdidas económicas, coste de servicios de sustitución, pérdida de beneficios, pérdida de volumen de negocios, pérdida de pedidos, pérdida de clientes, pérdida o alteración del Contenido del Cliente y/o pérdida resultante de daños a la imagen o reputación, ya sean tales pérdidas resultado de daños directos o indirectos. Asimismo, y en cualquier caso, RINGOVER GROUP no será responsable de ningún perjuicio que no fuera previsible en el momento de la celebración del contrato y que no constituya una consecuencia inmediata y directa del incumplimiento del contrato.
6.4. Limitación de responsabilidad
Sin perjuicio de las exclusiones de responsabilidad establecidas en las cláusulas 6.1 a 6.3 anteriores, en ningún caso la responsabilidad de ninguna de las partes derivada o relacionada con la ejecución del Contrato excederá el importe total abonado por el Cliente en virtud del Formulario de pedido que dio lugar a la responsabilidad durante los doce meses anteriores al primer hecho que generó la responsabilidad. Esta limitación de responsabilidad no se aplica en modo alguno a las obligaciones de pago del Cliente.
7. Confidencialidad
7.1. Obligación de confidencialidad
La parte receptora de la Información Confidencial deberá, durante la Duración del Contrato y por un período de diez (10) años tras su terminación o expiración, mantener la confidencialidad de toda la Información Confidencial de la parte divulgadora que reciba. Asimismo, la parte receptora se abstendrá de utilizar la Información Confidencial de la parte divulgadora salvo en la medida necesaria para cumplir con sus obligaciones contractuales. Cada parte se compromete a asegurar y proteger la Información Confidencial de la otra parte con el mismo grado de cuidado con el que protege su propia Información Confidencial y se asegurará de que sus empleados se comprometen a mantener el mismo nivel de confidencialidad. Se especifica que la Información Confidencial no incluye información que sea o pase a ser de conocimiento público sin incumplimiento de los términos de este Contrato o que fuera conocida por la parte receptora antes de su divulgación por la parte divulgadora sin incumplimiento de los términos de este Contrato..
7.2. Divulgación forzosa
No obstante, la parte receptora podrá revelar la Información Confidencial de la parte divulgadora en la medida en que esté obligada a hacerlo por ley o por cualquier procedimiento judicial o administrativo, siempre que la parte receptora notifique previamente a la parte divulgadora dicha obligación (en la medida en que lo permita la ley).
8. Suspensión
8.1. Uso abusivo
En caso de un uso que incumpla las restricciones establecidas en el artículo 2.1, RINGOVER GROUP podrá suspender el paquete con llamadas ilimitadas por un período de 7 días. RINGOVER GROUP notificará al Cliente dicha suspensión. Transcurrido este plazo, y si el Cliente no ha remediado la situación, RINGOVER GROUP se reserva el derecho de rescindir de pleno derecho el Servicio.
8.2. Incumplimiento de las obligaciones de pago
En caso de rechazo del pago por parte del banco o de rechazo del pago por parte del Cliente, e independientemente del medio de pago elegido, RINGOVER GROUP hará un segundo intento de pago al cabo de un período de setenta y dos (72) horas a partir de este rechazo, y un tercer intento, si procede, al cabo de un período de setenta y dos (72) horas a partir del segundo intento. En caso de rechazo en el tercer intento, RINGOVER GROUP suspenderá inmediatamente el Servicio. Se indica explícitamente que las facturas pendientes seguirán siendo exigibles y que RINGOVER GROUP se reserva el derecho de proceder al cobro forzoso de sus deudas.
8.3. Ausencia de reembolso
Las cuentas suspendidas por RINGOVER GROUP no tendrán derecho a ningún reembolso o crédito durante el período de suspensión.
9. Rescisión
9.1. Rescisión de una Suscripción a iniciativa del Cliente
9.1.1. Clientes domiciliados en Francia
Suscripción mensual: El Cliente puede rescindir el contrato hasta el día anterior a la fecha de aniversario mensual de la suscripción, enviando una solicitud de rescisión por correo electrónico a [email protected] No se reembolsarán los créditos ya adquiridos. El Cliente también podrá rescindir, en cualquier momento, los Accesos correspondientes a las Cuentas de Usuario de su elección desde su área de cliente, sin que pueda reclamar reembolso alguno a RINGOVER GROUP.
Suscripción anual: En caso de Suscripción a una oferta con compromiso de permanencia, el Cliente podrá rescindir su compromiso mediante carta certificada con acuse de recibo enviada al menos tres (3) meses antes de que finalice la Duración de la Suscripción, a la siguiente dirección: BJT PARTNERS, Service résiliation, 50 bis rue Maurice Arnoux, 92120 Montrouge (Francia). En caso de rescisión anticipada antes de que finalice la Duración de la Suscripción vigente en ese momento, el Cliente deberá abonar unas tasas de rescisión anticipada equivalentes al importe de la última factura de la suscripción multiplicado por el número de meses que falten para que finalice la Duración de la Suscripción vigente en ese momento.
9.1.2. Clientes internacionales (domiciliados fuera de Francia)
Suscripción mensual: El Cliente podrá rescindir el contrato en cualquier momento hasta el día anterior a la fecha de aniversario de su suscripción enviando una solicitud de rescisión por correo electrónico a [email protected]
Suscripción anual: En caso de suscripción a una oferta con compromiso de permanencia, el Cliente tiene la opción de rescindir su compromiso enviando una carta oficial por correo electrónico adjunta a [email protected] enviada al menos tres (3) meses antes de que finalice el período inicial o renovado. Todas las facturas y los cargos recurrentes deben abonarse hasta la fecha de rescisión. En caso de rescisión anticipada, el Cliente deberá abonar unos gastos de rescisión anticipada equivalentes al importe de la última factura de la suscripción multiplicado por el número de meses restantes hasta el final del período de compromiso inicial o del período de renovación tácita. Lo mismo se aplicará en caso de cancelación del Servicio por iniciativa de RINGOVER GROUP debido a una factura no pagada.
9.2. Rescisión por causa justificada
9.2.1. Incumplimiento sustancial
Cualquiera de las Partes podrá rescindir el presente Contrato o un Formulario de pedido en caso de incumplimiento sustancial por la otra Parte de una obligación esencial del presente Contrato, previa notificación por escrito a la otra Parte de dicho incumplimiento con treinta (30) días de antelación y si el incumplimiento no se subsana en dicho plazo. En particular, las obligaciones contenidas en el Artículo 2 (Restricciones de uso) y en el Artículo 5 (Obligaciones de las Partes) se considerarán obligaciones sustanciales.
9.2.2. Procedimiento colectivo
En la medida en que lo permita la ley y a menos que el administrador designado decida lo contrario, las Partes también podrán rescindir inmediatamente y mediante notificación por escrito el presente Contrato si la otra Parte es objeto de un procedimiento de liquidación o rectificación judicial (o cualquier otro procedimiento similar).
9.2.3. Indemnizaciones
En caso de rescisión del Contrato o de un Formulario de pedido a iniciativa de RINGOVER GROUP por impago de facturas, el Cliente adeudará al RINGOVER GROUP una indemnización igual al importe de la última factura multiplicado por el número de meses que resten hasta la finalización del período de compromiso inicial o del período de renovación tácita del/de los Formulario(s) de pedido de que se trate.
10. Portabilidad
10.1. Portabilidad entrante
Con sujeción a que sea técnicamente posible, al suscribirse al Servicio, el Cliente tiene la opción de realizar la portabilidad de uno o más números de teléfono existentes. El Cliente declara ser el legítimo titular de los números de teléfono para los que solicita la portabilidad. El Cliente declara haber sido informado de que la portabilidad de su número conlleva la baja de su línea anterior así como el cese de los servicios inicialmente asociados al número portado. En caso de interrupción de los servicios asociados, RINGOVER GROUP no se considerará responsable. Si el Cliente desea solicitar una nueva portabilidad a su operador original, deberá comunicarlo a RINGOVER GROUP antes de la fecha en la que se realice la portabilidad efectiva de su anterior número. RINGOVER GROUP solo iniciará la portabilidad solicitada del número del Cliente una vez que se hayan recibido todos los documentos solicitados al inscribirse en el Servicio. Cualquier archivo incompleto hará imposible ejecutar la portabilidad solicitada. La realización de la portabilidad del número del Cliente depende en parte del operador de la línea del Cliente. A tal efecto, en caso de incumplimiento de los plazos anunciados para la portabilidad, RINGOVER GROUP no se considerará responsable. Las portabilidades entrantes se realizan de lunes a viernes en un horario técnico impuesto por los operadores de la infraestructura, que se comunicará al Cliente con antelación. Cualquier solicitud de portabilidad entrante fuera de estas franjas horarias por parte del Cliente, si RINGOVER GROUP la acepta, estará sujeta a una facturación adicional por parte del Cliente. Se entenderá que la fecha de inicio del compromiso es el primer día del período facturado, según se indica en la primera factura.
10.2. Portabilidad saliente
En el caso de que su cuenta Ringover se cierre por cualquier motivo, el Cliente acepta que el número de llamada se pueda asignar después de un período de seis (6) meses a otro Cliente o para otro Servicio. Sin embargo, el Cliente podrá conservar su Número Ringover en caso de una solicitud de portabilidad saliente a otro operador. Esta solicitud deberá ser realizada por el nuevo operador del Cliente al menos treinta (30) días naturales antes de la finalización del período de Suscripción. Una vez que el período de Suscripción del Cliente haya expirado o la Suscripción haya sido rescindida, no se admitirá ninguna solicitud de portabilidad. La solicitud de portabilidad por parte del nuevo operador del Cliente dará lugar a la cancelación automática de la línea objeto de la portabilidad y de todos los servicios asociados. Para que la portabilidad saliente del Número Ringover sea aceptada, el Cliente deberá haber acreditado una dirección local válida en la zona geográfica del Número Ringover en cuestión a la hora de activar el Número Ringover. En caso de imposibilidad técnica para lograr la portabilidad saliente del Número Ringover o en caso de un funcionamiento incorrecto posterior a la portabilidad saliente del Número Ringover, RINGOVER GROUP no se considerará responsable.
11. Propiedad intelectual
11.1. Derechos de RINGOVER GROUP
Todos los derechos, incluidos los derechos de propiedad intelectual e industrial, en particular los derechos de autor, marcas y patentes, así como los nombres de dominio, secretos comerciales y los conocimientos técnicos relacionados con el contenido de los Servicios y los Servicios pertenecen a RINGOVER GROUP y estas CGVS no implican ninguna transferencia de derechos de propiedad sobre los Servicios y su contenido. El Cliente tiene derecho a utilizar los Servicios en los términos de estas CGVS durante la duración de la Suscripción.
11.2. Derechos del Cliente
El Cliente sigue siendo el propietario del Contenido del Cliente y debe tener los derechos necesarios sobre el mismo. Por la presente, el Cliente concede a RINGOVER GROUP, mientras duren los derechos sobre el Contenido del Cliente, una licencia no exclusiva, libre de regalías y de ámbito mundial, para utilizar el Contenido del Cliente con el fin de prestar los Servicios al Cliente o según se requiera en virtud de las presentes CGVS. El Cliente es el único responsable de la exactitud, calidad, integridad, legalidad, fiabilidad e idoneidad del Contenido del Cliente. Asimismo, el Cliente concede a RINGOVER GROUP una licencia no exclusiva, libre de regalías y de ámbito mundial, para utilizar las marcas del Cliente con el fin de promocionar su negocio y en campañas publicitarias en cualquier medio de comunicación.
El Cliente y el Usuario serán personalmente responsables de los derechos y obligaciones frente a las sociedades de gestión de derechos de autor, compositores, editores, productores y otros titulares de derechos, tratándose en particular de música en espera, incluida la puesta a disposición por el Servicio. RINGOVER GROUP excluye explícitamente cualquier responsabilidad al respecto.
12. Datos personales
En la medida en que el Contenido del Cliente proporcionado a RINGOVER GROUP contenga datos personales tal como se definen en el Reglamento General de Protección de Datos (Reglamento (UE) 2016/679) («RGPD») («Datos Personales»), las Partes acuerdan que este Acuerdo está sujeto al RGPD, así como a cualquier otra ley aplicable relacionada con el uso, recopilación, conservación, almacenamiento, seguridad, divulgación, transferencia u otro procesamiento de Datos Personales. Si la prestación de los Servicios por parte de RINGOVER GROUP da lugar al tratamiento de Datos Personales sujetos a las disposiciones del RGPD, las Partes acuerdan firmar el Apéndice de RINGOVER GROUP relativo al tratamiento de los datos («DPA»), que se incorporará y formará parte del presente Contrato.
13. Varios
13.1. Divisibilidad
Si una o más disposiciones de estas CGVS se consideran inválidas o inaplicables por cualquier motivo en aplicación de una ley, reglamento o a raíz de una decisión judicial, las demás disposiciones seguirán siendo aplicables.
13.2. Cláusula de supervivencia
Las cláusulas 4, 6, 7, 9, 11 y 13 seguirán vigentes tras la rescisión o expiración del presente Contrato.
13.3. Modificaciones
Los Servicios evolucionan constantemente para mejorar su uso por parte del Cliente. En consecuencia, y debido a esta evolución, estas CGVS y las condiciones de uso de los Servicios pueden cambiar. También pueden estar sujetos a cambios de acuerdo con la normativa aplicable. RINGOVER GROUP notificará al Cliente cualquier modificación un (1) mes antes de la fecha efectiva de la misma. En caso de modificaciones que afecten significativamente a los derechos y/u obligaciones del Cliente o al uso de los Servicios por parte del Cliente, este deberá aceptar la modificación o, en caso de no aceptarla, rescindir su Suscripción al Servicio en cuestión. Se especifica que no podrá haber rescisión si los cambios introducidos vienen impuestos por la normativa y/o si no afectan negativamente a los elementos sustanciales del Servicio. Se especifica que solo la última versión del Servicio estará disponible.
13.4. Fuerza mayor
En caso de fuerza mayor, las partes no serán responsables del cumplimiento o retraso en el cumplimiento de una o varias de las obligaciones contenidas en el presente contrato. Se aclara que este artículo no se aplica a las obligaciones de pago. Se consideran casos de fuerza mayor aquellos que suele reconocer la jurisdicción francesa y, en concreto, sin que esta lista sea restrictiva, las inclemencias meteorológicas excepcionales, las catástrofes naturales (en particular rayos, inundaciones, incendios), los fenómenos de origen electromagnético o eléctrico que perturben las redes, la saturación de las redes, las restricciones legales a la prestación de servicios de telecomunicaciones, además de los acontecimientos que hayan desencadenado la aplicación de planes locales o nacionales para mantener la continuidad de los servicios de telecomunicaciones.
13.5. Orden de prevalencia
El presente Contrato constituye el acuerdo completo entre RINGOVER GROUP y el Cliente en relación con el uso de los Servicios por parte del Cliente y sustituye a todos los acuerdos, propuestas o declaraciones escritas u orales en relación con su objeto. En caso de conflicto o incoherencia entre los siguientes documentos, el orden de prevalencia en orden descendente es el siguiente: (1) el Formulario de pedido aplicable, (2) cualquier anexo a este Contrato, (3) el cuerpo de este Contrato.
13.6. Cesión
RINGOVER GROUP tiene derecho a ceder este contrato, en particular pero no limitado a la cesión o transferencia de todo o parte de su negocio y/o activos. El Cliente deberá solicitar y obtener el consentimiento previo por escrito de RINGOVER GROUP para ceder o transferir el presente contrato.
13.7. Idioma
Las presentes CGVS están disponibles en varios idiomas, entendiéndose que en caso de litigio sobre la interpretación de las disposiciones entre las diferentes versiones, prevalecerá la versión francesa.
13.8. Legislación aplicable y jurisdicción competente
El presente acuerdo, así como cualquier litigio derivado del mismo o relacionado con él, se regirá exclusivamente por la legislación francesa. Los tribunales competentes dentro de la jurisdicción de la Audiencia Provincial de París (Cour d’Appel de Paris) en Francia tendrán jurisdicción exclusiva sobre cualquier disputa relacionada con este acuerdo, y cada parte consiente a la jurisdicción exclusiva de dichos tribunales.
Anexo 1 - Descripción de los Servicios RINGOVER
Ringover es un servicio de telefonía por internet (VoIP) destinado a profesionales, que permite a los empleados de una compañía recibir y hacer llamadas telefónicas directamente desde un navegador web (sin necesidad de instalar ningún software), una aplicación móvil o un teléfono SIP.
Ringover también permite que las llamadas al Número Ringover se desvíen automáticamente a un número de teléfono fijo o móvil y que se reciban y envíen faxes, en las condiciones que se definen a continuación.
El Servicio Ringover podrá utilizarse para realizar llamadas de emergencia (112) siempre que el país en cuestión lo permita y que el Cliente haya proporcionado a RINGOVER GROUP justificantes de su ubicación geográfica. Se entiende que el servicio de llamadas de emergencia no se garantiza desde números móviles.
Con sujeción a su activación, el Servicio de Ringover puede utilizarse para realizar llamadas de emergencia locales (112, 17, 18, 115…), pero se recuerda al Cliente que las llamadas de emergencia realizadas a través de Ringover tienen una particularidad debido a que puede que estas comunicaciones no se encaminen en caso de una interrupción del servicio de voz sobre IP y que existe el riesgo de redirigir la llamada a un centro de llamadas de emergencia inadecuado y de enviar los servicios de emergencia al lugar equivocado, ya que Ringover por definición no conoce la ubicación exacta de la persona que marca el número de emergencia.
El servicio de transferencia a un número externo se cobra en función del destino (por ejemplo, a un número francés: 0,03 euros/min).
Para utilizar el servicio de fax, hace falta un número específico (a 5 euros sin impuestos/mes) asociado al usuario que recibirá el documento en su buzón. El envío de faxes se realiza a través de la interfaz Ringover, en el menú destinado a ese fin.
Una presentación de los Servicios está disponible en: https://www.ringover.es/funciones.
Puede ponerse en contacto con el servicio de atención al cliente y asistencia por teléfono o correo electrónico de lunes a viernes de 9.00 a 18.00 horas (cerrado los días festivos).
El Cliente también puede suscribirse a opciones de pago, excluidas del precio de la suscripción, directamente en el panel de control. Las opciones elegidas se facturarán a partir del mes siguiente a su suscripción. Algunas opciones pueden asignarse a un Acceso. En este caso, para los clientes con compromiso, cuando se suprima el Acceso, también se suprimirá la opción; para los clientes sin compromiso, estos tendrán la posibilidad de suprimir la opción en cualquier momento.
Anexo 1 bis - Descripción de los Servicios Cadence
RINGOVER GROUP ofrece a sus Clientes el Servicio Cadence, una herramienta de prospección multicanal que permite agrupar en una plataforma todos los intercambios del Usuario (SMS, correos electrónicos, llamadas, mensajes de LinkedIn, etc.) con prospectos y monitorizar todas las acciones realizadas durante la prospección.
Sus principales características son las siguientes:
- Creación y gestión de secuencias de prospección multicanal (correo electrónico, SMS, llamadas, mensajes de LinkedIn, etc.).
- Lista automática de tareas diarias para cada usuario y posibilidad de realizarlas directamente desde la interfaz de Cadence.
- Integración con un CRM (lista disponible en https://www.ringover.com/native-integrations-cadence).
- Integración con herramientas del Usuario: herramienta de mensajería, extensión de LinkedIn, herramienta de enriquecimiento de datos, etc.
- Panel de estadísticas.
- Colección de plantillas.
Las tarifas del Servicio Cadence están disponibles en https://www.ringover.es/tarifas.
Anexo 2 - Requisitos técnicos
Antes de suscribirse, el Cliente debe asegurarse de que su operador de telefonía/internet o administrador de red le ofrece la posibilidad de recibir y realizar llamadas telefónicas directamente desde los navegadores web Firefox (versión 80 o superior) o Chrome (versión 80 o superior), una aplicación móvil o un teléfono SIP. De lo contrario, el uso del Servicio será imposible.
Es responsabilidad del Cliente asegurarse de que la instalación puesta a disposición de los Usuarios reúna las siguientes características:
- una conexión a internet de buena calidad, con velocidad suficiente por Usuario;
- dar prioridad a los flujos de voz sobre los flujos de datos en su red;
- utilizar un equipo de acceso que respete la integridad de los mensajes SIP;
- abrir los flujos hacia los puertos 443/tls, 5060/udp, 5060/tcp y 20000-22000/udp para RTP;
- tener una RAM de al menos 6 Gb;
- utilizar los códecs por orden de preferencia: OPUS, G711 (PCMA, PCMU).
RINGOVER GROUP llama especialmente la atención del Cliente sobre el hecho de que el protocolo MRCP no es compatible.
La accesibilidad al Servicio solo es posible con las últimas versiones de los navegadores web Chrome y Firefox. Para un uso óptimo, RINGOVER GROUP recomienda utilizar siempre la versión más reciente del navegador elegido.
Anexo 3 - Condiciones especiales y tarifas
Las tarifas de la suscripción están disponibles en el Formulario de pedido correspondiente o en la página https://wwww.ringover.es/tarifas.
1. Tipo de paquete según la Suscripción elegida
En el momento de la Suscripción, el Cliente tiene la posibilidad, siempre que cumpla los requisitos, de optar por un Acceso que incluya llamadas ilimitadas o por un Acceso facturado en función del consumo:
- En caso de Suscripción al Acceso con llamadas ilimitadas, todos los Usuarios adscritos a la Cuenta de Cliente en virtud de los Accesos adquiridos por este disponen de un paquete de llamadas y envío de faxes ilimitados a los destinos indicados en la siguiente URL https://www.ringover.es/tarifas o en la página del Formulario de pedido «Tarifas de llamadas» y en lo sucesivo recogidos bajo el término «Zona 1» o «Incluidos». Los operadores telefónicos de algunos países europeos (Espacio Económico Europeo y Suiza) cobran recargos en función del país de origen de la llamada.
Por lo tanto, para beneficiarse de las llamadas ilimitadas a los destinos del Espacio Económico Europeo Incluidos en el paquete, el Usuario debe llamar presentando un número de teléfono de uno de los países miembros del Espacio Económico Europeo. Si el Usuario presenta otro tipo de número de teléfono para llamar a un destino del Espacio Económico Europeo, la llamada se cobrará a la tarifa indicada en la URL https://www.ringover.es/tarifas.
Asimismo, para beneficiarse de las llamadas ilimitadas a Suiza, Incluidas en el paquete, el Usuario debe llamar presentando un número de teléfono de Suiza. Si el Usuario presenta otro tipo de número de teléfono para llamar a Suiza, la llamada se cobrará a la tarifa indicada en la siguiente URL: https://www.ringover.es/tarifas.
El paquete de llamadas ilimitadas está destinado a un uso tradicional de la telefonía comercial, en el contexto de una conversación interpersonal entre dos personas físicas. Los profesionales de las telecomunicaciones (operadores de telefonía, centros de llamadas, televentas, sociedades de prospección telefónica…) no pueden optar al paquete de llamadas ilimitadas. Además, para cualquier número móvil que no esté en el plan de numeración de la ARCEP, solo se garantiza el tráfico nacional interpersonal.
- Para poder realizar o recibir llamadas no incluidas en este paquete ilimitado, el Cliente debe comprar previamente créditos de comunicación (prepago), que podrán ser utilizados por todos los Usuarios. Estos créditos son válidos durante toda la Duración de la Suscripción y no son reembolsables, intercambiables ni transferibles a otra Cuenta de Cliente.
La adición de cualquier nuevo Acceso y/o cualquier nuevo Número Ringover durante el período de vigencia del contrato dará lugar a la facturación de costes adicionales que se calcularán sobre la base de las tarifas indicadas en el Formulario de pedido o en el sitio web www.ringover.fr en la página https://www.ringover.es/tarifas.
La supresión de un Número Ringover asociado a una Cuenta Ringover con una Suscripción sin compromiso será gratuita. La supresión de un Número Ringover asociado a una Cuenta Ringover con una Suscripción con compromiso dará lugar a la facturación de un importe equivalente a seis (6) meses de tarificación para dicho Número Ringover. Sin embargo, la supresión del Número durante una asignación antes de su portabilidad o durante el período de prueba será gratuita para los Clientes con una Suscripción con o sin compromiso.
2. Condiciones aplicables al envío de SMS
El Servicio no permite el envío de SMS+, SMS de tarifa superior y SMS a destinos internacionales. Además, un SMS tiene una longitud máxima de ciento sesenta (160) caracteres cuando se compone de caracteres estándar de siete (7) bits, y de setenta (70) caracteres cuando se compone de caracteres Unicode. Los SMS se cobrarán según la tarifa indicada en la siguiente URL: https://wwww.ringover.es/tarifas.
3. Superación de los límites del paquete
Si se superan los límites del paquete, las llamadas se facturarán por segundo, de acuerdo con nuestras tarifas en vigor. Por ejemplo, para teléfonos fijos de Francia: tres céntimos de euro (0,03 euros) sin impuestos por minuto. En el caso de llamadas no incluidas en el paquete ilimitado, el Servicio se facturará por segundo desde el primer segundo, salvo en el caso de llamadas a números especiales.
4. Compromiso de volumen
El Cliente se compromete a no reducir el volumen de licencias comprometidas suscritas durante la vigencia total del Contrato (ya se trate del número de licencias suscritas en el formulario de pedido inicial o de las licencias añadidas durante la ejecución del Contrato).
5. Opciones de pago
La lista de opciones de pago, excluidas del precio de la suscripción, está disponible en el siguiente enlace: https://www.ringover.es/tarifas-add-ons.
Annexe 4 – Anexo 4 - Límites de uso del Servicio
1. Límite de llamadas cortas
Con el fin de evitar el envío masivo de spam y llamadas robotizadas desde el Servicio, el Cliente se asegurará de que, por término medio, todos los Usuarios no realicen más de 60 llamadas salientes (completadas o no) por Usuario y día de menos de quince (15) segundos de duración. Si el número medio de Usuarios en la cuenta alcanza este umbral tres o más veces en un mes, RINGOVER GROUP se reserva el derecho de suspender y/o cancelar el Servicio.
2. Superación de la tasa medio de uso del Servicio
Para cada Usuario, durante un período de tiempo determinado, la tasa de uso del Servicio es la proporción de tiempo durante el cual el Usuario está en comunicación con los interlocutores a los que ha llamado utilizando el Servicio. Así pues, la tasa media de uso del Servicio se define como la tasa media de uso del Servicio observada en un conjunto de Usuarios durante un período de tiempo determinado.
El uso del paquete de llamadas ilimitadas se considera razonable cuando la tasa media de uso del Servicio observada para todos los Usuarios vinculados a la Cuenta de Cliente es inferior a cinco (5) veces la tasa media de uso del Servicio, según lo observado en la base de Clientes de RINGOVER GROUP con un paquete de llamadas ilimitadas durante los últimos seis (6) meses.
3. Limitaciones del envío de SMS
En los países que lo permitan, el Usuario podrá beneficiarse de un Número Ringover de teléfono móvil reservado exclusivamente para uso interpersonal. No se garantiza la recepción de SMS de aplicaciones en un Número Ringover de teléfono móvil.
Si el número de SMS enviados menos el número de SMS recibidos es superior a cien (100), o si el número de SMS enviados en los últimos treinta (30) días es superior a tres mil (3000), o si en los últimos treinta (30) días el volumen de llamadas recibidas en el número de móvil es superior a tres mil (3000) minutos, o si en los últimos treinta (30) días el número de números diferentes a los que se envían los SMS es superior a quinientos (500).
4. Otras restricciones
La Cuenta de Usuario de cada Usuario solo puede ser utilizada por ese Usuario, desde el navegador web de su ordenador personal o desde su teléfono IP personal.
No se permite compartir ni utilizar de forma mutua la Cuenta de Usuario. En concreto, no se permite el uso de la Cuenta de Usuario como proveedor para el cobro y/o la finalización de llamadas y, específicamente, se prohíbe utilizar el Servicio para recibir o realizar llamadas con un conmutador telefónico, una centralita telefónica, una máquina de llamadas automáticas o un software de telefonía. La Cuenta de Usuario está limitada a una llamada simultánea por Usuario. En una opción de pago, el Usuario puede beneficiarse de canales de llamada adicionales.
Cuando el Cliente se beneficia de la opción SIP, cualquier uso del paquete de llamadas ilimitadas mediante dispositivos de tratamiento automatizado de llamadas (conmutador, PBX, marcador…) está estrictamente prohibido y se considera un fraude, lo que provocará la cancelación de pleno derecho del paquete de llamadas ilimitadas.
Dado que la normativa relativa a la grabación de las conversaciones telefónicas y su período de almacenamiento varía según los países/las zonas geográficas de que se trate, corresponde al Cliente y a los Usuarios, al considerar la posibilidad de activar esta opción, asegurarse de que es legal en lo relativo a las normas aplicables. Asimismo, se especifica que en determinados países el Usuario debe informar a sus interlocutores de la grabación de su conversación telefónica y del hecho de que pueden oponerse a dicha grabación en cualquier momento. El uso de esta opción de grabación es responsabilidad exclusiva del Cliente y los Usuarios del Servicio, que son los responsables de garantizar el cumplimiento de los reglamentos locales.
El período de prueba solo estará disponible para nuevos Usuarios y estará limitado a cinco (5) Accesos. El período de prueba incluye sesenta (60) minutos de comunicación por Usuario, excluidos los números de tarifa superior, los SMS y las comunicaciones internacionales.
Anexo 5 - Nivel de servicio
1. Principios generales
En este anexo se describen los diferentes niveles de prioridad de las solicitudes del Cliente al servicio de asistencia y las condiciones en las que se gestionan, que constituyen los Indicadores de Nivel de Servicio (INS), así como la tasa de disponibilidad del Servicio (SLA).
Definiciones:
- P1 «Prioridad 1»: se refiere a una anomalía importante que imposibilita el uso de los Servicios en su totalidad.
- P2 «Prioridad 2»: designa una anomalía de bloqueo en una funcionalidad importante.
- P3 «Prioridad 3»: se refiere a una anomalía leve en una funcionalidad que no afecta de forma significativa al uso de los Servicios.
La cualificación que haga Ringover sobre el nivel de prioridad de la anomalía presentada prevalecerá en los objetivos de Nivel de Servicio y tendrá prioridad sobre cualquier cualificación del Cliente.
2. INS
En función del nivel que Ringover asigne a la solicitud, esta se comunicará internamente según un plan de acción que se define a continuación. Este plan de acción es aplicable durante las horas de trabajo de asistencia y se refiere únicamente a las plataformas de producción.
| Tipo de prioridad | Objetivos de admisión de la solicitud | Objetivos y condiciones de gestión |
|---|
| P1 | 2 horas | Hora 1: El servicio de asistencia de nivel 1 cualifica la solicitud y recoge la información necesaria para el diagnóstico, y luego remite la solicitud al servicio de asistencia de nivel 2.
Horas 2 a 6: La asistencia de nivel 2 trabaja en la reproducción del problema y en su solución. Puede proporcionarse una solución provisional para reducir el nivel de criticidad. Se informa a los responsables de equipo de nivel 2 y de asistencia avanzada (nivel 3) sobre el incidente. A continuación, se puede ofrecer una solución definitiva mediante un parche, un paquete de servicios o una nueva versión.
Horas 6 a 8: Se informa del incidente al Director Técnico, al Jefe de Atención al Cliente y a los miembros del Comité de Dirección. Se forma un equipo de técnicos especialistas para resolver la situación de emergencia de manera eficiente. |
| P2 | 4 horas | Hora 1 a 2: El servicio de asistencia de nivel 1 cualifica la solicitud y recoge la información necesaria para el diagnóstico, y luego la remite al servicio de asistencia de nivel 2.
Día 1 y 2: Los equipos de asistencia de nivel 2 y de asistencia avanzada (nivel 3) se movilizan en colaboración con los equipos de desarrollo para proporcionar una solución provisional o definitiva. |
| P3 | 1 día | El servicio de asistencia se hará cargo de la solicitud en un plazo máximo de una semana. |
3. SLA
El Cliente puede comunicar a RINGOVER GROUP los Incidentes relacionados con la prestación del Servicio los siete (7) días de la semana y las veinticuatro (24) horas del día en la siguiente dirección: [email protected] A continuación, RINGOVER GROUP se compromete a tomar todas las medidas oportunas, con la ayuda del Cliente, para solucionar el Incidente a la mayor brevedad.
Por ello, RINGOVER GROUP procurará restablecer el Servicio en el plazo de dos (2) horas desde la comunicación del Incidente por parte del Cliente, siendo el objetivo de RINGOVER GROUP garantizar una tasa mensual de disponibilidad del Servicio superior al noventa y nueve coma noventa y cinco por ciento (99,95 %), calculada tomando como base las comunicaciones de Incidentes transmitidas durante el mes de referencia. En caso contrario, RINGOVER GROUP pagará, a petición del Cliente, una indemnización liberatoria, en forma de bono de crédito en su próxima factura, cuyo importe será equivalente a:
- el cinco por ciento (5 %) del importe de la factura emitida para el mes en cuestión si la tasa mensual de disponibilidad del Servicio está comprendida entre el noventa y nueve coma noventa y cinco por ciento (99,95 %) y el noventa y nueve coma cinco por ciento (99,5 %);
- el diez por ciento (10 %) del importe de la factura emitida para el mes en cuestión si la tasa mensual de disponibilidad del Servicio está comprendida entre el noventa y nueve coma cinco por ciento (99,5 %) y el noventa y nueve por ciento (99 %);
- el veinte por ciento (20 %) del importe de la factura emitida para el mes en cuestión si la tasa mensual de disponibilidad del Servicio es inferior al noventa y nueve por ciento (99 %);
siempre que la solicitud se haya realizado en el plazo de un (1) mes desde el Incidente.
Anexo 6 – Acuerdo de tratamiento de datos
El Acuerdo de tratamiento de datos está disponible en la siguiente URL: https://www.ringover.es/acuerdo-tratamiento-datos.
Version applicable as of 2023-01-27
Sumario
RINGOVER’S TERMS OF SERVICE
THIS SERVICE AGREEMENT (“AGREEMENT”) GOVERNS CUSTOMER’S USE OF THE RINGOVER SERVICES. READ THIS AGREEMENT CAREFULLY, IN ITS ENTIRETY, BEFORE USING THE RINGOVER SERVICE. YOU REPRESENT THAT YOU ARE OF LEGAL AGE TO FORM A BINDING CONTRACT. FURTHERMORE, YOU REPRESENT THAT YOU HAVE THE AUTHORITY TO: (1) REGISTER THE COMPANY OR OTHER LEGAL ENTITY THAT YOU REPRESENT, INCLUDING ANY AUTHORIZED AGENT/ EMPLOYEE OF SUCH ENTITY, AS USERS OF THE RINGOVER SERVICE; AND (2) BIND THE COMPANY OR OTHER LEGAL ENTITY THAT YOU REPRESENT, INCLUDING ANY AUTHORIZED AGENT/ EMPLOYEE OF SUCH ENTITY TO THE TERMS OF THIS AGREEMENT. HEREINAFTER, YOU, THE COMPANY OR OTHER LEGAL ENTITY THAT YOU REPRESENT, INCLUDING ANY AUTHORIZED AGENT/ EMPLOYEE OF SUCH ENTITY THAT WILL BE AUTHORIZED USERS OF THE RINGOVER SERVICE WILL BE REFERRED TO AS “CUSTOMER”. IF YOU DO NOT HAVE SUCH AUTHORITY, ARE NOT OF LEGAL AGE TO FORM A BINDING CONTRACT, OR DO NOT WISH TO BE BOUND BY THE TERMS CONTAINED IN THIS AGREEMENT, DO NOT USE, OR PERMIT ANYONE ELSE TO USE, THE RINGOVER SERVICE. CUSTOMER’S USE OF THE RINGOVER SERVICE WILL CONSTITUTE CUSTOMER’S ASSENT TO THIS AGREEMENT (OR RATIFICATION OF PREVIOUS ASSENT).
DEFINITIONS
“Authorized User” or “User” refers to any person at least 18 years old who is authorized to use the Service by the Customer or an Administrator following the creation of a User Account by means of a License. Use of the Service by any User enacts the responsibility of Customer consistent with these Terms.
“Customer” or “Subscriber” refers to any person subscribing to the Service offered by RINGOVER.
The term “Licenses” designates the limited, temporary right of the Customer to create accounts for the benefit of authorized Users to provide them with Ringover telephone numbers. The Customer may acquire one or more Licenses at Signup or with the use of the Service.
“Outage” refers to a complete interruption of the Service noted and measured by RINGOVER.
The “Order Form” designates the purchase order addressed by RINGOVER to the Customer or Subscriber specifying in particular the Subscription chosen by the latter as well as the number of Licenses requested, which must be dated, signed and returned to RINGOVER in order to finalize Signup.
“Registration” or “Subscription” is the process by which the Customer performs the procedures necessary to benefit from the Service provided by RINGOVER or one of its authorized distributors, authorized partners, resellers or agents.
“Ringover Accounts” refers to the Subscriber Account and the User Accounts created by Customer.
“Ringover Number” refers to the telephone numbers provided to Customer upon Signup to the Service and/or use of the Service and/or telephone numbers assigned to the Users by Customer by means of a License.
“Service” refers to the collective services provided by RINGOVER through the site Ringover.com as well as the iOS and Android Ringover applications.
“Signup” means the completion of the Registration or Subscription process, ending in the creation of an active Subscriber Account.
“Subscriber Account” refers to the account created by Customer upon Registration; User accounts and Licenses acquired by Customer are associated with its Subscriber Account.
“User Account” refers to the account created by Customer by means of a License assigned to the User for use the Service.
1. SERVICES PROVIDED; ADDITIONAL TERMS; CHANGES
1.1. Services Provided
RINGOVER will provide the Service to Customer according to the terms specified in the Order Form. This Agreement shall be automatically incorporated to Customer’s initial Service Order Form and any future orders (collectively referred to as “Service Order”) shall be automatically incorporated into this Agreement effective as of the date of such Service Order.
1.2. Description of the Service
RINGOVER allows Users to make and receive phone calls directly through the Internet (with no software to install), a mobile application or SIP phone. RINGOVER also allows the automatic transfer of calls to Ringover Numbers to a landline or mobile phone as well, according to the conditions defined herein. To access the Services, Customers must visit Ringover.com and create a Subscriber Account as well as User Accounts, depending on the number of Licenses purchased. RINGOVER will then communicate to the Subscriber one or more Ringover Numbers associated with the Ringover Accounts created by the Subscriber, with the choice and type of numbers offered depending on the location the Subscriber indicates upon Signup. Available destinations are listed on Ringover’s website. The Client may also subscribe to the Ringover Cadence Service either alone or as an option. Ringover Cadence is a multi-channel prospecting tool available at cadence.ringover.com.
In addition, the Client can also subscribe to options at extra cost, excluded from the subscription fee, available on the Dashboard. The options selected will be invoiced from the month following their subscription. Some options may be assigned to a User. In this case, for committed Client, the option will be terminated once the User is removed, for non-committed Client, they will have the possibility to terminate the option at any time.
A description of the paid options, not included in the subscription price, is available on the following link: www.ringover.com/add-ons-prices.
RINGOVER Outage relating to the provision of this Service by RINGOVER can be reported to RINGOVER, 24/7 at the following email address: [email protected].
The support service is only available from Monday to Friday from 8 a.m. to 5 p.m.
1.3. Changes to the Service
RINGOVER may at its sole discretion modify the aspects, features, or functionality of the Service without prior notice.
2. TERM
Customer may subscribe to a non-binding offer or an initial term of twelve (12) months, twenty-four (24) or thirty-six (36) months (“Initial Term”) which shall automatically renew each year after the Initial Term, for one (1) year (“Renewal Terms”) at each anniversary thereof. Customer may terminate the Service by providing RINGOVER with at least three (3) months’ notice before the end of the Initial or current Renewal Term by email at [email protected] in accordance with Section 22, Termination. The Service and Initial Term commences upon Customer’s execution of a Service Order or on port-in date, the date on which Customer’s numbers have been successfully ported-in to RINGOVER.
3. USE OF THE SERVICE
3.1. System Requirements
In order to use the Service, Customer must, at Customer’s own expense, provide and utilize one or more industry standard, Service compatible devices, high speed broadband access, and certain software, and may be required to obtain updates or upgrades to the foregoing from time to time. Customer’s ability to use the Service may be affected by the performance of these items. Customer acknowledges and agrees that system requirements for the Service may change from time to time and that adherence to the system requirements is Customer’s responsibility. Customer is responsible for ensuring that its networks and systems are adequately secured against unauthorized intrusion or attack and for regularly backing up its data and files in accordance with good computing practices. Customer must ensure that its telephone/Internet service provider or network administrator allows phone calls to be made and received directly through one of the following: Firefox (at least Version 54) or Chrome (at least version 58), a mobile application or a SIP phone. Otherwise, Customer cannot use the Service. In particular, it is the responsibility of Customer to ensure that, in order to receive quality service, Customer and any Authorized Users:
- Customer and any Authorized Users has have a high quality Internet connection with a real speed of 2Mb/s downstream and 1Mb/s upload;
- voice stream data is prioritized on network flows;
- the use of access equipment respects the integrity of SIP messages;
- lows are open toward TCP 443, 1443, 2443 and 5060 and UDP 16384-32768 ports;
- available live memory is at least 2GO;
- Codecs are used in order of preference: OPUS, G722, G711 (PCMA, PCMU).
MRCP protocol is not supported.
An overview of the services offered by RINGOVER is available on the at: https://www.ringover.com.
Ringover Numbers are not published in annual telephone directories. Customer may, however, publish a Ringover Number with a directory listing service at Customer’s sole option.
3.2. RINGOVER Equipment
Customer may purchase certain RINGOVER equipment, as set forth in the catalog attached to this Agreement, which may be updated from time to time in RINGOVER’s sole discretion.
3.3. Registration
Customer is required to register prior to using the Service. Customer agrees that any registration information shall be accurate, correct, and up to date, and Customer agrees to maintain and promptly update its registration information, including but not limited to the physical location of each Authorized User. Customer and/or its representative must be of legal age to enter into a binding contract in order to register for the Service. Upon initial Registration to the Service, upon resetting User credentials, or as may otherwise be required by law, RINGOVER may require a User to prove their identity as well as ability to act and represent Customer through the provision of supporting documents (certificate of incorporation or equivalent, identity card, powers, etc.). RINGOVER will not retain copies of any documentation so provided, electronically or otherwise, except as may be required by applicable law. Customer may designate one or more Account Administrators to RINGOVER, whose identity and authority may be verified by RINGOVER in accordance with this paragraph, to exercise authority to add or remove Users of Customer’s account. The activation of a User by an Account Administrator designated by Customer shall be deemed a representation and warranty by Customer that such User’s identity has been verified and such User is duly authorized by Customer, and RINGOVER shall be permitted to rely on the same. Notwithstanding the foregoing, the activation of Ringover’s Account is left to the discretion of RINGOVER, which specifically reserves the right not to activate the account in case of doubt of the Customer’s identity or misrepresentation on the Customer’s part, or when payment authorization is declined.
A Ringover Number is provided upon the creation of a User Account by means of a License. Regulatory authorities or third parties from whom RINGOVER obtains Ringover Numbers may, in this context, require documentation proving the User’s identity, according to the type and area code of the telephone number entered upon Registration. If RINGOVER requires such documentation, it must be provided by the Customer upon the creation of the User account, and no activation of Service will be possible without these documents. If this documentation is lacking, RINGOVER reserves the right to automatically terminate any affected User Account without providing any refund. Unless prohibited by such regulatory authorities or third party providers of numbers, RINGOVER may permit a Customer Account Administrator, who has been verified in accordance with the preceding paragraph, to register User accounts for purposes of obtaining a Ringover Number, and such registration shall be deemed a representation and warranty of Customer as to the User’s identity and authorization, upon which RINGOVER shall be entitled to rely. In case of inaccurate information provided during Registration with no rectification within 8 (eight) days of RINGOVER providing notice, RINGOVER reserves the right to terminate the User Account. All sums paid by Customer will be retrained by RINGOVER. RINGOVER reserves the right to modify its verification and authentication processes from time to time upon notice to Customer.
Any fees (subscriptions to the Internet, etc.) incurred through third-party subscriptions and the use thereof are the sole responsibility of Customer. Customer guarantees that the information provided is exact and accurate. Customer also agrees to regularly update this information, alert the RINGOVER team immediately in case of modification of data submitted during registration and, if necessary, to update account information directly.
Customer shall be responsible for maintaining the security and confidentiality of any required User names and passwords (including both for the Account Administrator and Users), and shall not disclose them to any third party. RINGOVER recommends that the Customer regularly change their password, notably upon first sign-in to the User Account. Customer shall be solely responsible to RINGOVER for all activities that occur under Customer’s account or subscription, including any unauthorized use. Customer agrees to notify RINGOVER immediately via [email protected] upon becoming aware of any unauthorized use of Customer’s password, account, or subscription. RINGOVER cannot be held responsible for this information being divulged to third parties. Subscription to one or more of Services as well as the use of these Services through the site www.Ringover.com implies full acceptance of the Terms on the part of Customer and all of Customer’s Users. Customer may modify the information associated with their Registration at any time through their online account.
All information concerning the use of the Service is provided on the site www.Ringover.com. For any additional information, Customer may contact customer service through the online form. Customer service is only available in English, so a response to questions written in other languages is not guaranteed.
Ringover.com reserves the right to modify the manner of use as well as Terms of its Services at any time. Customer will be informed of all material changes by email (sent to the address provided during Registration) and on the website www.Ringover.com. The collective changes to the Terms will apply to all Customers, including those having subscribed before the changes. This Agreement will automatically cease if Customer informs RINGOVER of their refusal to comply with the modified Terms.
3.4. Trial Account
Customer can test the Service’s Smart plan for 7 days, in accordance with the present Terms and within the following limits: 3 Users maximum, limited to 1 Ringover Number and 1 hour of total call time to Included countries (USA and Canada) per User. To take advantage of this offer, upon Signup Customer must provide bank details and authorize RINGOVER to automatically debit from their account at the end of the 7-day test period the sum due for executing the Service based on the number of Licenses and Ringover Numbers activated during the test period, in accordance with the present Terms. The Subscriber may cancel their test account at any time free of charge from the URL https://dashboard.ringover.com/. Barring cancellation, Customer accepts the Smart plan with no engagement, under the conditions of the present Terms. To activate their test account Customer may be required to provide any or all Registration information as described in Section 3.3. Otherwise, the test account will be automatically closed. Customer can only take advantage of one test account.
3.5. Call Recording
Depending on the chosen plan, Customer may activate or deactivate the automatic recording option. Regulations related to the recording of phone conversations as well as the length of time they may be stored vary according to the concerned country/geographic zone; it is thus the exclusive responsibility of Customer and Users, when considering using this option, to ensure its legality. Customer and Users of the Service commit, in case of claims related to recorded phone calls, agree to indemnify and hold RINGOVER harmless for any and all claims by third parties relative to Customer or its Users’ use of the call recording function. If the call recording option is activated, recorded conversations will be conserved for a period up to twelve (12) months, RINGOVER can in no case be held liable with regard to these recordings, their content or archival. RINGOVER will not disclose these recordings to third parties, except in the case of a valid legal request, such as a lawful subpoena. In case of termination of the call recording option and/or Service, RINGOVER will automatically delete all of the User’s archived files. It is therefore the responsibility of the User and Customer to ensure that all files are downloaded in advance.
3.6. Privacy
RINGOVER’s privacy policy is available on RINGOVER’s website or on demand. Customer agrees to the use of Customer’s data in accordance with RINGOVER’s privacy policy. Without limiting the generality of the foregoing, RINGOVER may provide its third-party providers and referral companies who provide RINGOVER services related to the Service with certain Customer data such as Customer name, address, and number of subscribers; however, under no circumstances will such information include any personally identifiable information that Customer has not agreed to be provided to such third parties.
3.7. Scope of Use / Fair Usage
Customer and Users shall use the Service only as permitted in this Agreement and in accordance with applicable laws and regulations, including but not limited to laws regarding the export of data, or software. Customer shall use the Service only for its internal business purposes. Customer’s use of the Service may be subject to certain restrictions and limits, including without limitation as to conference ports, number of users per subscription, and storage, which if applicable will be communicated by RINGOVER. For each User, over the course of a determined period, the rate of use of the Service is proportional to the time during which the User is in communication with the correspondents they have called via the Service. Thus, it is on the basis of the average rate of Service use is determined. Use of a plan with unlimited calls is considered to be reasonable as long as the average rate of Service use observed among all Users associated with the Customer Account is less than five times the average rate of use of the Service as calculated on the basis of Ringover Customers benefiting from an unlimited call plan during the last six months. In case of inappropriate use or abuse, RINGOVER reserves the right to cancel the unlimited call plan, pursuant to Section 22 and automatically migrate Customer and its Users to a usage-based plan without the option to revert to an unlimited call plan, and with no refund to Customer. For Customers with the SIP option, any use of a plan with unlimited calls employing automated call mechanisms (switches, PABX, dialers, etc.) is strictly forbidden and will result in termination of the unlimited call plan. The User Account of each User can be used only by the User, from the web browser of their personal computer or telephone. Sharing and mutual use of the User Account is not authorized. In particular, use of a User Account with multiple users is not permitted. It is prohibited to use the Service to receive or make calls with a telephone switch, switchboard, an automated calling machine or telephony software. The User Account is limited to a single call by the User at a time. With the paid option, a User can benefit from additional call channels. To make or receive calls not included in this unlimited plan, the Customer must buy prepaid credits, which are usable by all of the Users. These credits are valid for the duration of the Term, and are not reimbursable, exchangeable or transferable to another User Account. In eligible countries, the User may have the advantage of a mobile (or fixed with SMS capabilities) Ringover Number reserved exclusively for person-to-person use. A2P traffic (“application-to-person”) is not provided. In particular, if at any time the number of text messages sent minus the number of text messages received exceeds 100 over the last 30 days, or if the number of text messages sent exceeds 3,000, over the last 30 days, or if the volume of calls received on a mobile number over the last 30 days exceeds 3,000 minutes, RINGOVER reserves the right to suspend access to the mobile number without warning. It is not possible to send premium text messages or text messages to overseas destinations. An SMS has a maximum length of 160 characters when composed of standard 7-bit characters, and 70 characters when composed of Unicode characters. Furthermore, for any communications from a mobile number with a foreign country code, only national person-to-person traffic from said country is covered. If RINGOVER determines that Customer has violated or is in violation of any of these Terms, RINGOVER will so notify Customer and may, in its sole discretion, terminate Customer’s Service. In the event of such termination Customer shall remain bound by the following payment obligations: Customer shall pay the average amount of the three most recent invoices (or by default the amount of the last invoice) multiplied by the number of months remaining until the end of the Customer’s Initial Term commitment period or current Renewal Term. Customer may not transfer its Service subscription to any other company or entity.
3.8. Abnormal Usage
In order to prevent mass call spamming and robocalling via the Service, the Subscriber must ensure that each User does not make more than 60 outgoing calls (completed or not) per day that last less than 15 seconds. If one or more Users reach this threshold three times or more in the course of a month, RINGOVER GROUP reserves the right to suspend these Users and/or to terminate the Service.
3.9. Prohibited Uses
Customer agrees not to use the Service in a manner that is actually or potentially libelous, threatening, harmful, harassing, indecent, obscene, in violation of the intellectual property rights of any party, or is otherwise unlawful under any applicable law or regulation. Customer agrees not to engage in any activity that interferes with or disrupts the Service or associated servers, networks, or software; PREVENTS OR RESTRICTS OTHER CUSTOMERS FROM USING THE SERVICE; OR DAMAGES ANY RINGOVER OR THIRD-PARTY PROPERTY. CUSTOMER AGREES NOT TO REPRODUCE, DUPLICATE, COPY, SELL, TRADE, OR RESELL THE SERVICE PROVIDED UNDER CUSTOMER’S ACCOUNT(S). CUSTOMER AGREES NOT TO USE THE SERVICE FOR AUTODIALING OR PREDICTIVE DIALING; CONTINUOUS OR EXTENSIVE CALL FORWARDING; CONSTANT DIALING; ITERATIVE DIALING; FAX BROADCAST; FAX BLASTING; JUNK FAXING; FAX SPAMMING; TRANSMITTING BROADCASTS OR RECORDED MATERIAL; SENDING UNSOLICITED MESSAGES OR ADVERTISEMENTS; TELEMARKETING; SENDING BULK AND/OR JUNK EMAIL, VOICEMAIL, OR FAXES; CALL CENTER OPERATIONS OR OTHER BULK CALL-IN LINES; TAKING ANY ACTION TO ATTEMPT TO MISLEAD OTHERS AS TO THE IDENTITY OF THE SENDER OR THE ORIGIN OF ANY COMMUNICATION; OR ANY OTHER ACTIVITY OUTSIDE THE SCOPE OF REASONABLE INTERNAL BUSINESS USAGE. CUSTOMER AGREES NOT TO (1) RE-CLASSIFY OR RE-ORIGINATE TRAFFIC OR TAKE ANY OTHER ACTION TO INTENTIONALLY MAKE TRAFFIC APPEAR AS IF IT: (I) IS ANYTHING OTHER THAN THE TYPE OF TRAFFIC DELIVERED TO SUCH CALLED PARTY (INCLUDING BUT NOT LIMITED TO MAKING TDM ORIGINATED TRAFFIC APPEAR TO BE IP ORIGINATED) OR (II) ORIGINATED FROM A PLACE OR ON A TYPE OF EQUIPMENT DIFFERENT FROM THE PLACE OR TYPE OF EQUIPMENT FROM WHERE IT, IN FACT, ORIGINATED; OR (2) MODIFY, ALTER, OR DELETE IN ANY MANNER CALLING PARTY NUMBER INFORMATION, ORIGINATING POINT CODES, OR ANY OTHER SIGNALING INFORMATION OR CALL DETAIL IN CONNECTION WITH THE TRANSPORT AND TERMINATION OF TRAFFIC TO THE CALLED PARTY. CUSTOMER AGREES NOT TO ACCESS OR ATTEMPT TO ACCESS THE SERVICE BY ANY MEANS OTHER THAN THE INTERFACE PROVIDED BY RINGOVER, INCLUDING BUT NOT LIMITED TO ANY AUTOMATED MEANS SUCH AS THE USE OF SCRIPTS OR WEB CRAWLERS. RINGOVER’S SERVICE MUST ONLY BE USED IN A PROFESSIONAL AND LEGAL MANNER. IT IS CUSTOMER’S SOLE RESPONSIBILITY TO ENSURE THAT CUSTOMERAND/OR USERS COMPLY WITH APPLICABLE LOCAL LAWS WHEN USING RINGOVER’S SERVICE. For calls originated by Customer or its Users, or by devices or numbers assigned to Customer or its Users, or for calls that transit any network facilities owned, controlled or utilized by Customer for termination on or through RINGOVER’s Services, Customer agrees that if it receives a request from (i) a traceback administrator authorized by the US Telecom Industry Traceback Group (ITG), (ii) RINGOVER, or (iii) any applicable law enforcement or regulatory authority (a “Traceback Requestor”) for information about robocalls that have been sent to a downstream provider or received by a consumer (a “Traceback Request”), Customer will promptly respond to the Traceback Request in good faith. Without limiting the generality of the foregoing, Customer shall identify the immediately preceding source of the calls or numbers subject to the Traceback Request, if any, and provide other relevant information relevant to the determination of any immediately preceding source, and, to the extent possible, shall further identify any other upstream providers in the call’s path. Customer agrees to share this information without requiring a subpoena or other formal demand or request.
RINGOVER shall have no liability to Customer or any User for the level of attestation assigned by RINGOVER under the FCC’s STIR/SHAKEN framework to calls to or from Customer or any User or its failure or refusal to transmit any call based upon such level of attestation, nor shall RINGOVER be liable for the refusal of any other carrier or service provider to validate, transmit or terminate any call based on such carrier’s or service provider’s assessment of such calls or the attestation level assigned thereto.
Customer agrees not to use any trademark, service mark, trade name, or logo of any company or organization in conjunction with the Service in a manner that is likely or intended to cause confusion about the owner or authorized user of such mark, name, or logo. However, Customer hereby expressly authorizes RINGOVER to use Customer’s logo or name as a reference on RINGOVER’s website and any other marketing and/or commercial support.
3.10. RINGOVER’s Remedies for Prohibited Use
RINGOVER may take any lawful action it deems appropriate with respect to prohibited use of the Service or other use of the Service that it deems to be inappropriate, in violation of this Agreement, or potentially disruptive to the Service or RINGOVER’s network, RINGOVER’s rights and interests, or the rights of other customers. RINGOVER’s Remedies for Customer’s prohibited use of the Service, include but are not limited to issuing warnings; terminating Customer’s Service, subscription, accounts, or users; disabling access to or suspending the Service, Subscription, or Ringover Accounts; or increasing the monthly rates charged Customer for the period of Customer’s prohibited use and the remainder of the Agreement’s Term. RINGOVER may take such action without notice or liability to Customer or any other party, although RINGOVER shall have no obligation to take any such action.
3.11. Support
RINGOVER will provide Customer with technical consultation support for the Term of the Service RINGOVER will commit to do the maximum, with the Client’s assistance, to resolve the issue as soon as possible.
3.12. Customer Proprietary Network Information
In the normal course of providing services to its users and customers, RINGOVER collects and maintains certain customer proprietary network information (“CPNI”) typical to the industry. CPNI includes the types of telecommunications and interconnected VoIP services Customer currently purchases or subscribes to, how Customer uses those services (for example, Customer’s calling records), and billing information related to those services. Customer’s Ringover Number, name, and address do not constitute CPNI. RINGOVER does not sell, trade, or otherwise share Customer’s CPNI with anyone outside of RINGOVER and those parties authorized to represent RINGOVER to offer RINGOVER’s services or to perform functions on RINGOVER’s behalf related to RINGOVER’s services, except as the law may require or Customer may authorize. Federal law generally permits RINGOVER to use CPNI in its provision of the telecommunications and interconnected VoIP services Customer purchases or subscribes to, including billing and collections for those services. RINGOVER may also use or disclose Customer CPNI for legal or regulatory reasons such as to respond to a court order, to investigate fraud, to protect RINGOVER’s rights or property, to protect against the unlawful use of RINGOVER services, or to protect other users.
Customer may elect to prohibit RINGOVER’s use of Customer’s CPNI to market services other than services of the same type that Customer already purchases from RINGOVER by providing RINGOVER with Customer’s “opt-out” notice within thirty (30) calendar days of Customer’s Service commencement via email to [email protected] If Customer fails to do so within such timeframe, Customer will be deemed to have given RINGOVER consent to use Customer’s CPNI to market services other than services of the same type that Customer already purchases from RINGOVER. Restricting RINGOVER’s use of Customer CPNI will not affect RINGOVER’s provision of any service, nor will it necessarily eliminate all types of RINGOVER marketing.
3.13. Technical Limitations
The Service is only available for the latest versions of the Internet browsers Chrome (v61 and later) and Firefox (v60 and later). For optimal performance, RINGOVER recommends using the latest version of the selected browser. The quality of communication depends on the quality of the User’s Internet connection, over which RINGOVER has no control. RINGOVER cannot be held responsible for any disturbance in the Service resulting from an issue with the Customer’s or User’s Internet connection.
4. CUSTOMER’S CONTENT
RINGOVER exercises no control over the content of information, whether visual, written, audible, or of other nature, sent, displayed, uploaded, posted, published or transmitted through its networks, or submitted by Customer while utilizing the Service (“Customer’s Content”), and for the consequences of doing so, including any loss or damage to RINGOVER or any third parties. RINGOVER has no responsibility to Customer or any third party for Customer’s content. Customer agrees to indemnify and hold RINGOVER harmless for any and all claims by third parties relative to Customer or its Users’ content, pursuant to Section 20. Customer and Users are solely responsible for monitoring the content transmitted via RINGOVER Services, including the Ringover Number and the identifiers transmitted to them.
RINGOVER reserves the right to, but shall have no obligation to, pre-screen, refuse, flag, filter, or remove any of Customer’s Content from the Service at RINGOVER’s discretion without notice or liability to Customer or any other party.
4.1. Customer’s Content’s IP
Customer shall retain copyright and any other intellectual property rights Customer holds in Customer’s Content. Customer shall remain solely responsible for protecting and enforcing such rights where applicable.
4.2. Customer’s Content’s License
Customer hereby grants to RINGOVER a non-exclusive, world-wide, royalty free, sub-licensable, transferable, perpetual, irrevocable license to use, modify, adapt, translate, publish, publicly perform, publicly display, reproduce, prepare derivative works of, and distribute Customer’s Content solely for the purpose of providing and distributing the transmission of such Customer Content, as is necessary to the successful provision of the Service to Customer. Customer represents and warrants that it has all necessary rights, licenses, consents, and permissions to grant such license and permit such use.
RINGOVER will endeavor to store Customer’s voicemail, sent or received call logs, call recordings and/or instant messages as part of the Service for a maximum period of twelve (12) months, however RINGOVER is not obligated to do so and RINGOVER has no responsibility or liability for the deletion or failure to store any of the foregoing.
5. OTHER USERS’ CONTENT
5.1. No Liability
RINGOVER does not control and shall have no liability or responsibility for the 1) conduct or 2) content of any information and communications, whether visual, written, audible, or of other nature, sent, displayed, uploaded, posted, published, or submitted by other users via the Service, including but by no means limited to advertisements or sponsored content (item (2) collectively referred to as “Other Users’ Content”).
5.2. Other Users’ Content IP
Other Users’ Content may be protected by copyright and other intellectual property rights of such other users or other persons. Customer shall not copy, modify, rent, lease, sell, loan, distribute, or create derivative works based in whole or part upon Other Users’ Content unless specifically agreed to by the owners of such Other Users’ Content in a separate written agreement with Customer.
5.3. IP Infringement
It is RINGOVER’s policy to respond to notices of alleged copyright infringement that comply with applicable international intellectual property law (including in the United States the Digital Millennium Copyright Act) and to terminate the accounts or subscriptions of repeat infringers.
6. CHARGES AND PAYMENT
6.1. Billing
The Service will be activated, and billing will commence on acceptance of the Customer’s completed Order Form by RINGOVER so long as port-in request has been successful, or Service has been activated. Calls will be billed by the second, according to our current rates (for example: for United States landlines: three cents ($0.03) per minute). Invoices are issued on a monthly basis on the anniversary date of the Subscription.
6.2. Charges
Payment for the Service must be made by credit card or direct debit. Upon Registration, the Customer provides payment details and authorizes RINGOVER to automatically charge all amounts due for execution of the Service, as defined by the Terms. The Service functions subsequently by prepayment, unless otherwise agreed or specified in writing by RINGOVER. Payment will be debited on a monthly basis on the anniversary date of the Registration. In the case of adding additional Users, the corresponding Subscriptions will be charged pro rata until the next anniversary date of the initial Registration. In case of the refusal of payment by our banking partner, Customer will be notified of the failure and informed of the following procedure by a message sent to their contact email RINGOVER reserves the right to suspend access to the Service if Customer has not produced payment within 24 hours of receiving notice of the rejected payment. The Service will be reestablished upon payment of all outstanding invoices. Outstanding invoices remain due; RINGOVER reserves the right to take action in order to recover its debts. The sums collected by RINGOVER are irrevocably acquired and not subject to reimbursement. All payments are due, even in the case of suspension of Service by RINGOVER, following an unpaid amount by Customer. Unless otherwise agreed by RINGOVER, RINGOVER will charge Customer for the equipment upon receipt of Customer’s order for such equipment. Customer will pay all bank charges, taxes, duties, levies and other costs and commissions associated with non-credit card methods of payment. RINGOVER may suspend performance of the Services for which payment is overdue until the overdue amount is paid in full. Overdue payments will be subject to a late payment charge of the greater of one and one half percent (1.5%) per month, or the maximum rate allowed by applicable law. Customer will reimburse RINGOVER for reasonable attorneys’ fees and any other costs associated with collecting delinquent payments.
6.3. Dispute
Except for those occurrences addressed in Section 7, Customer must dispute any charges for the Services in writing within thirty (30) days of the issue of the invoice, indicating the invoice number of the disputed amount; otherwise Customer waives any dispute or further recourse with respect to the applicable charges. Customer shall remain liable for payment of any undisputed amount, pending resolution of a dispute. In case of reduction of the amount of the disputed invoice, RINGOVER will issue Customer a credit, which will be deducted from the next invoice. RINGOVER reserves the right to require credit approval prior to providing RINGOVER Services to Customer.
6.4. Taxes
Unless Customer provides RINGOVER with a current tax exemption certificate, Customer is solely responsible for paying all legally required taxes, including without limitation any state or local sales, excise, and/or other taxes and fees which may be levied upon the Service, except for any income tax assessed upon RINGOVER.
6.5. Rates
Applicable rates are those indicated at the time of Registration and correspond to those listed on the Order Form signed by Customer as well as at https://www.ringover.com/pricing. The Registration rate is based on the number of Licenses and Ringover Numbers requested by Customer. The addition of each new License and/or new Ringover Number will involve extra fees, which will be calculated according to the rates indicated on the Order Form or the site www.ringover.com on the page www.ringover.com/en/pricing. Stated rates will be applied for the entire Term, even in the case of additional or removal of the License and/or User(s) and/or Ringover Number(s), and even if the Ringover number was not transferred to another User.
In particular, the deletion of a Ringover Number assigned to an uncommitted Ringover Account will be free of charge. Conversely, the deletion of a Ringover Number assigned to a committed Ringover Account will result in the billing of an amount equal to six (6) months of pricing for this Ringover Number. On the other hand, the deletion of a Ringover Number during an assignment prior to its portability or during the 7-day free test period will be free of charge for both committed and uncommitted Client.
Upon Registration, Customer may, depending on eligibility, select a License including unlimited calls or a usage-based License. For a Subscription with a License for unlimited calls, all Users associated with the Subscriber Account will have access to the Unlimited Plan, including unlimited calls and faxes to the destinations found through the url https://www.ringover.com/pricing or the Purchase Order page’s “Call rates,” hereafter referred to as “Zone 1” or “Included.”
- a. Modification of Rates. RINGOVER reserves the right to modify its rates at any time. RINGOVER may reduce rates at any time. Any rate increase will be communicated by email to Customer at least one (1) month before going into effect. Continued use of the Service or non-termination of the Service after a period of one (1) month will signify Customer’s acceptance of the new rates.
- b. Special Cases. Customer does not have the right to terminate the Service if RINGOVER is not responsible for the increase in SMS rates or call minutes. This will be the case, for example, when it results from:
- a change in applicable telecommunications regulations;
- judicial or administrative decisions;
- an increase in the rates of RINGOVER’s telecom operator partners.
In this case, RINGOVER will notify Customer as soon as possible.
6.6. Regulatory Fees
RINGOVER may charge Customer the following regulatory fees:
- a. Federal and State Universal Service Fee. RINGOVER is required to make contributions to the Federal and certain state Universal Service Funds (USF), which provide support to promote access to telecommunications services at reasonable rates for those living in rural and high-cost areas, income-eligible consumers, rural health care facilities, and schools and libraries. RINGOVER is permitted but not required to recover such costs from its customers. The Federal Communications Commission sets the Federal USF rates on a quarterly basis. USF rates are subject to change each quarter.
- b. 911 Fee. This fee is imposed by local governments to help pay primarily for the handling of calls for emergency services such as fire and rescue.
- c. 911 Service Fee. RINGOVER may charge a per-DID/phone number fee to recover RINGOVER’s costs directly associated with providing 911 and E911 to its customers.
- d. Regulatory Recovery Fee. RINGOVER may charge a monthly regulatory recovery fee to offset costs it incurs in complying with obligations imposed by, and inquiries made by, federal, state, and municipal regulatory bodies/governments and related legal and billing expenses. This fee is not a tax or charge required or assessed by any government. If assessed by RINGOVER, the regulatory recovery fee will apply to every directly dialable telephone number (in certain cases referred to as DID-phone numbers) assigned to Customer, including toll free and virtual numbers.
- e. Other Fees. Customer agrees to pay any other fees that may be levied on the Services which are chargeable to customers by any governmental authority.
7. SERVICE LEVELS AND SERVICE AVAILABILITY
7.1. Service Level
RINGOVER shall endeavor to reinstate the Service within 2 hours from the time Customer reports an Outage, as it is RINGOVER’s goal to ensure a monthly rate of Service availability greater than 99,95%, calculated on the basis of Outage reports transmitted during the month. Otherwise, RINGOVER will pay upon request by Customer an Outage Credit, as defined on Section 7.2, on the next invoice, the amount of which will be equal to:
- 5% of the total invoice amount excluded taxes issued for the month in question if the monthly rate of the available Service is between 99.95% and 99.5%;
- 10% of the total invoice amount excluded taxes issued for the month in question if the monthly rate of the available Service is between 99.5% and 99%;
- 20% of the total invoice amount excluded taxes issued for the month if the monthly rate of available Service is less than 99%.
RINGOVER makes no representation or warranty that the Service will be available at all times and temporary disruptions in Service shall not constitute a breach of this Agreement. NOTWITHSTANDING ANYTHING TO THE CONTRARY IN THIS AGREEMENT, THE RELIEF SET FORTH IN THIS SECTION 7 SHALL BE CUSTOMER’S SOLE AND EXCLUSIVE REMEDY WITH RESPECT TO THE FAILURE OR NON-PERFORMANCE OF THE SERVICE.
7.2. Outage Credits
An Outage shall be deemed to commence upon Ringover’s verification of the trouble as stated in the trouble ticket submitted by Customer; this verification will be conducted by RINGOVER’s network operator. An Outage shall be deemed to terminate upon the closing of the same trouble ticket (or the termination of the downtime, if sooner), unless any time RINGOVER is awaiting additional information or premise testing from Customer. The duration of the Outage period and eligibility for Outage Credits will be determined at the sole discretion of RINGOVER, based upon RINGOVER’s internal records. Customer shall have the right to request Outage Credit(s) for a period of thirty (30) days after the date of the reported occurrence. Customer shall have the right to contest any calculations of credit(s) for a period of thirty (30) days after Customer’s receipt of invoice on which said credit(s) appear. The Outage Credits shall be RINGOVER’s sole liability and Customer’s sole remedy in the event of any Outage period or interruption of Service.
7.3. No Outage Credits
There shall be no Outage Credits for Outages:
- (i) Caused directly or indirectly by the acts or omissions of Customer.
- (ii) Caused by the failure of equipment or systems provided by Customer or any third party (not under the direction or control of RINGOVER).
- (iii) Caused by a Force Majeure event as defined in Section 24.3.
- (iv) Occurring with respect to a request or an order from Customer for a change in the Service; or
- (v) Occurring while Customer is in breach of the Agreement.
7.4. Maintenance and Modifications to Service
RINGOVER may at any time and without liability modify, expand, improve, maintain, or repair the RINGOVER network even if such activity might result in temporary suspension(s) of the operation of the Service. RINGOVER will use commercially reasonable efforts to minimize any disruption to the Service to Customer and shall use its best efforts to give Customer commercially reasonable notice of a maintenance period prior to the disruption by telephone (real-time or voicemail), facsimile, or e-mail. Credits will not be issued with respect to such Service interruptions if RINGOVER has used commercially reasonable efforts to so notify Customer in accordance with this paragraph.
8. RINGOVER’S IP RIGHTS
8.1. RINGOVER’s IP
RINGOVER reserves all rights, including, but not limited to, ownership, title, and all other rights and interest in, and to, any computer programs (in object or source code format or any other form), know-how, inventions, processes, data bases, documentation, training materials and any other intellectual property and any tangible embodiments of it (collectively, “Intellectual Property”) that RINGOVER (i) owned prior to providing the Services under the Agreement, (ii) any Intellectual Property that RINGOVER develops, creates, or otherwise acquires independently of this Agreement, and (iii) any derivative works or Intellectual Property that RINGOVER develops, creates, or otherwise acquires while performing the Services under the Agreement.
8.2. RINGOVER’s Content
RINGOVER and/or its licensors own all right, title, and interest in and to the Service, associated software, and the content of all information and communications, whether visual, written, audible, or of another nature presented by or on behalf of RINGOVER as part of the Service (“RINGOVER’s Content”). Customer shall not copy, modify, rent, lease, sell, loan, distribute, or create derivative works based in whole or part upon RINGOVER ’s Content.
8.3. No Right to Use
Nothing in this Agreement grants Customer any right to use any of RINGOVER’s trade names, trademarks, service marks, logos, domain names, trade dress, or other distinctive brand features.
8.4. Prohibited Use
Customer shall not remove, obscure, or alter any proprietary rights notices, such as copyright or trademark notices, attached to or contained within RINGOVER’s Content, the Service, or associated software or servers. In particular, Customer and Users agree not to use devices or software in order to interfere or attempt to interfere
with the proper operation of the Service; this includes imposing a disproportionate burden on RINGOVER’s infrastructure. In case of any breach in the security of its computer system and/or networks, RINGOVER will inform the concerned authorities.
8.5. Music Copyright
Customer and User will personally engage rights and obligations with regard to management companies and the rights of authors, composers, editors, producers and other related parties, with particular in respect to music on hold, including that made available by the Service. RINGOVER is expressly released from all liability in this regard.
9. SOFTWARE LICENSE
The software and documentation provided or made accessible under this Agreement are licensed to Customer by RINGOVER. The license granted shall be for the sole purpose of utilizing the Service for the specified number of users, in accordance with the terms of this Agreement, and for the duration of Customer’s subscription (until the effective date of termination of the Service.)
10. SOFTWARE UPDATES
The RINGOVER software may automatically (push or pull – download) and install updates from RINGOVER and/or affiliated equipment manufacturers from time to time. Updates may take the form of bug fixes, new or enhanced functionality, new software modules, and updated or new versions of the software, and are intended to improve or enhance the Service. Customer agrees to allow such updates to be promptly downloaded and installed as part of its utilization of the Service.
11. 911 / E911
11.1. 911 Limitations and Restrictions
THE SERVICE INCLUDES A 911/E911 ACCESS COMPONENT, ONLY AVAILABLE IN THE USA. IT IS THE RESPONSIBILITY OF CUSTOMER TO INFORM ALL USERS REGARDING CASES WHERE EMERGENCY CALLS ARE NOT AVAILABLE. THE SERVICE’S 911/E911 ACCESS COMPONENT IS NOT PROVIDED ON MOBILE LINES. THE SERVICE’S 911/E911 ACCESS COMPONENT DOES NOT HAVE THE SAME FUNCTIONALITY OR AVAILABILITY AS THAT ASSOCIATED WITH TRADITIONAL WIRELINE 911/E911 SERVICES AND IS SUBJECT TO CERTAIN LIMITATIONS AND RESTRICTIONS INCLUDING THOSE DESCRIBED HEREIN. CUSTOMER AGREES TO PROVIDE CLEAR, CONSPICUOUS NOTICE TO ANY POTENTIAL USER OF THE SERVICE OF THE 911/E911 LIMITATIONS DESCRIBED HEREIN. CUSTOMER ACKNOWLEDGES, AND IS HEREBY ON NOTICE, THAT THE 911/E911 ACCESS PORTION OF THE SERVICE WILL NOT FUNCTION OR WILL NOT FUNCTION PROPERLY FOR ANY OF THE REASONS DETAILED BELOW AND REPRESENTS AND WARRANTS IT HAS BEEN INFORMED BY RINGOVER OF THE REASONS TO HAVE AT LEAST ONE BACKUP METHOD OF ACCESSING 911/E911 SERVICE, SUCH AS A CIRCUIT-SWITCHED TDM TELEPHONE OR CELLULAR TELEPHONE, PER CUSTMOMER LOCATION.
- a. Loss or interruption of electrical power to Customer’s VoIP telephone, its ATA, Modem, Router, Switch or any other devices in the critical path from Customers VoIP handset to the RINGOVER switching center at the user’s location. The user will not be able to use the Service for calls (including “911”) during such a power interruption or outage. Following the power interruption or outage, users may find it necessary to reset or reconfigure the Service prior to being able to use the Service for making and receiving calls, including “911” calls
- b. Loss or interruption of Internet access at the user’s location.
- c. Failure of the user’s broadband or VoIP hardware (including without limitation Phones).
- d. Failure of the user’s broadband or VoIP software (including without limitation soft phones).
- e. Improperly installed or configured user broadband or VoIP hardware.
- f. Improperly installed or configured user broadband or VoIP software (including without limitation soft phones).
- g. Suspension, disconnection, or termination of the Service for any reason, including without limitation (i) for failure to pay or default, or (ii) failure of the Service to function for any reason.
- h. Customer failed to provide RINGOVER with any physical location of the RINGOVER served VoIP handset-user or failed to provide the correct physical location of same (i.e., the address is incorrect, incomplete, abbreviated, or misspelled).
- i. Customer failed to update the user’s physical location with RINGOVER when the user moved or changed location/address.
- j. The user attempts a 911 call via a RINGOVER served VoIP handset from a location/address different than the location/address registered with RINGOVER.
- k. For the purposes herein (911/E911), the terms location and address shall be understood to designate information necessary to generate a proper Automatic Location Identification record ensuring proper routing to and from the proper PSAP for the call’s originating location. Such location and address may include but not necessarily limited to the street name and number, building, unit, and zip code (e.g. Unit B-22, 1111 North Main Street, Anywhere, State, 99999).
11.2. Requirement to Register and Update Location Information
CUSTOMER IS REQUIRED TO REGISTER THE PHYSICAL LOCATION OF EACH USER'S EQUIPMENT (PHONE OR SOFTPHONE) WITH RINGOVER UPON ORDERING THE SERVICE AND UPON ADDING A USER/USERS TO AN EXISTING RINGOVER SUBSCRIPTION VIA ENTERING THE PHYSICAL LOCATION OF THE USER (INCLUDING, WHERE APPLICABLE, FLOOR NUMBER AND ROOM/SUITE/UNIT NUMBER) IN THE ONLINE ORDER FORM. CUSTOMER IS REQUIRED TO IMMEDIATELY UPDATE EACH USER’S LOCATION WHENEVER THE PHYSICAL LOCATION OF SUCH USER’S EQUIPMENT CHANGES VIA THE SETTINGS PAGE ON CUSTOMER’S WEB-BASED USER PORTAL OR, WITH RESPECT TO SOFTPHONES, VIA THE SETTINGS PAGE ON THE SOFTPHONE. CUSTOMER ACKNOWLEDGES THAT THE PHYSICAL LOCATION REGISTERED FOR THE USER’S EQUIPMENT WILL BE THE LOCATION TRANSMITTED TO THE EMERGENCY CALL TAKER, AND THAT RINGOVER’S ONLY MECHANISM FOR ROUTING 911 CALLS TO THE CORRECT EMERGENCY CALL TAKER IS THE THEN-CURRENT REGISTERED PHYSICAL LOCATION FOR THE USER’S EQUIPMENT. IF CUSTOMER DOES NOT ACCURATELY IDENTIFY A USER’S LOCATION UPON ORDERING THE RINGOVER SERVICE AND/OR DOES NOT UPDATE SUCH INFORMATION WHEN THE USER’S LOCATION CHANGES, 911 COMMUNICATIONS MAY NOT BE DIRECTED TO THE CORRECT EMERGENCY CALL TAKER WHEN CUSTOMER NOTIFIES RINGOVER OF A CHANGE IN THE REGISTERED LOCATION OF A USER, THERE MAY BE A DELAY IN MAKING THE NEW REGISTERED LOCATION AVAIALABLE TO ROUTE 911 CALLS AND TO ADVISE THE APPROPRIATE EMERGENCY CALL TAKER OF THE NEW REGISTERED LOCATION.
11.3. Additional 911 / e911 Limitations
THE LOCAL EMERGENCY CALL TAKER RECEIVING THE 911 CALL MAY NOT HAVE A SYSTEM CONFIGURED FOR E911 SERVICES OR BE ABLE TO CAPTURE AND/OR RETAIN NUMBER OR LOCATION INFORMATION. THEREFORE, THE EMERGENCY CALL TAKER MAY NOT KNOW THE PHONE NUMBER OR PHYSICAL LOCATION OF THE USER MAKING THE 911 CALL WHICH MAY DELAY OR PREVENT EMERGENCY SERVICES. DUE TO TECHNICAL FACTORS IN NETWORK DESIGN AND IN THE EVENT OF NETWORK CONGESTION THERE IS A POSSIBILITY THAT A 911 CALL WILL PRODUCE A BUSY SIGNAL, WILL EXPERIENCE UNEXPECTED ANSWERING WAIT TIMES AND/OR TAKE LONGER TO ANSWER THAN 911 CALLS PLACED VIA TRADITIONAL, WIRELINE 911 SERVICES.
11.4. 911 / e911 Limitation of Liability / Indemnity
RINGOVER AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONSULTANTS, AGENTS, LICENSORS, SUPPLIERS, AND RESELLERS WILL HAVE NO LIABILITY TO CUSTOMER, ITS USERS, OR ANY THIRD PARTY FOR, AND CUSTOMER WAIVES ALL CLAIMS AND CAUSES OF ACTION, ARISING OUT OF OR RELATED TO, CUSTOMER, ITS USERS, OR ANY THIRD PARTY’S INABILITY TO DIAL 911 OR ANY OTHER EMERGENCY TELEPHONE NUMBER OR TO ACCESS AN EMERGENCY SERVICE OPERATOR OR EMERGENCY SERVICES. CUSTOMER HEREBY RELEASES AND AGREES TO INDEMNIFY, DEFEND, AND HOLD HARMLESS RINGOVERITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, CONSULTANTS, AGENTS, LICENSORS, SUPPLIERS, AND RESELLERS FROM ANY AND ALL CLAIMS, LIABILITY, DAMAGES, LOSSES, EXPENSES, AND/OR COSTS (INCLUDING BUT NOT LIMITED TO ATTORNEYS FEES AND COST OF SUIT) BY OR ON BEHALF OF CUSTOMER OR ANY THIRD PARTY OR USER ARISING FROM OR RELATED TO THE FAILURE OF 911/E911 TO FUNCTION OR FUNCTION PROPERLY OR RINGOVER’S PROVISION OF 911/E911 SERVICES OR FAILURE TO PROVIDE ACCESS TO 911/E911 SERVICES.
12. DID NUMBERS
When supply is sufficient, RINGOVER will make available to Customer a list of DID/telephone numbers from which Customer may choose their DID/telephone numbers. Customer will not be the owner of any DID/telephone number (including fax numbers) assigned to Customer by RINGOVER, and Customer will not transfer or attempt to transfer its number(s) to anyone else (except as provided in Section 13.2 below with respect to Porting Out). RINGOVER reserves the right to change, cancel, withdraw, or move such numbers at its sole discretion immediately upon notice. Customer will surrender all rights to the DID/telephone numbers and fax numbers upon termination of Customer’s Service if they have not been ported out in accordance with Section 13.2 below prior to such termination, and the numbers assigned to Customer may be reassigned upon termination of Customer’s Service. RINGOVER will not be liable for any direct or indirect damages or incidental costs arising out of such reassignment.
13. LOCAL NUMBER PORTABILITY
13.1. Porting In
Customer may elect to port an existing DID/telephone number to RINGOVER (“Port-In”) for use with the Service. In the event Customer elects to Port-In a number, Customer must first select a temporary number from the list of DID/telephone numbers RINGOVER presents to Customer at the time Customer orders the Service, which will be used until the Port-In is complete. RINGOVER will support all valid requests and will cooperate with Customer to perform any Port-In in accordance with Customer’s reasonable directions and RINGOVER’s operating procedures. Neither RINGOVER nor its providers are responsible for any delay, rejection, or false processing of Port-In requests to the extent such delay, rejection, or false processing is attributable to Customer, Customer’s prior provider, or any third parties.
When Customer makes a Port-in request Customer must provide information reasonably required by RINGOVER. Any incomplete file will prevent the completion of said request. Subject to technical eligibility, the Customer may have the option to keep their existing phone numbers when subscribing to the Ringover Service. Customer acknowledges ownership of the numbers which they seek to have ported. Customer also acknowledges that porting this number will result in the termination of services associated with the ported number. RINGOVER is not liable for the termination of these associated services. Any cancellation of a Port-in request by the Customer after acceptance by RINGOVER will be charged two hundred and fifty dollars ($250 excluding tax). If Customer wishes to port the number back to their original operator, they must inform RINGOVER prior to the effective date of the number’s transfer to RINGOVER’S network. Portability of Customer’s number depends in part on the cooperation Customer’s current service provider. As such, RINGOVER cannot be held liable for any porting failures or missed deadlines. Port-in requests are handled Monday to Friday during morning business hours (from 9 am to noon CET). Any Port-in request by the Customer outside of these times, if accepted by RINGOVER, will incur an additional fee, billed to Customer.
13.2. Porting Out
Customer or a third-party provider acting as agent on behalf of Customer (“Requesting Party”) may request that RINGOVER port a number assigned to Customer by RINGOVER to a third-party provider (“Port-Out”). RINGOVER will support all such requests and will promptly cooperate with the Requesting Party to perform any Port-Out in accordance with the Requesting Party’s reasonable directions and RINGOVER’s standard operating procedures. All Port-Out requests must be made during the Term. In the event of any Port-Out, Customer agrees that until such time as the Port-Out is complete and Customer terminates the Service for such DID/telephone number, Customer shall remain bound by the terms of this Agreement related to that DID/telephone number. Once the Port-Out is complete, Customer must terminate the Services associated with such ported DID/telephone number in order to stop incurring charges for such DID/telephone number. Customer recognizes and agrees that in the event of a Port-Out Customer shall remain responsible for paying the required monthly service fees in accordance with Section 20.
A Port-Out request by Customer’s new operator will result in automatic cancellation of the ported line and all related services. Customer must provide any information reasonably requested by RINGOVER to support a Port-Out request. Any Port-Out request after account termination will be denied. Numbers not Ported Out after termination of Service will be owned by RINGOVER.
14. PROPERTY
In case of closure of their account for any reason, Customer agrees that their Ringover Number can be assigned after a period of six (6) months to another customer or service. Customer expressly acknowledges that RINGOVER will not be responsible for any inconvenience or specific damages arising from such reassignment and agrees to make no claims regarding reassignment. Customer may, however, maintain their Ringover Number when requesting transfer to another operator. This request must be made by the Customer’s new telephone operator at least thirty (30) calendar days before the end of Customer’s RINGOVER subscription. However, once the Term of the Customer’s Subscription has passed, no number transfer request will be granted. RINGOVER cannot be held liable in the event of technical difficulties involving the transfer of a Ringover Number to another provider or malfunction of the Ringover Number in such case.
15. 711 DIALING
The Service allows dialing 711 to reach Telecommunications Relay Services (TRS). In the event the user’s registered location is not the same as the user’s geographic location, 711 calls may not be routed to the correct TRS center for the user’s location.
16. SERVICE EXCLUSIONS
The Service does not include directory listings and operator and directory assistance and does not support 976 or 900 calls. The Service may not support 311, 411, 511, or other X11 calling (other than 911 and 711 as detailed in this Agreement) in all or certain service areas.
17. EXCLUSION AND DISCLAIMER OF WARRANTIES
17.1. As-Is
RINGOVER PROVIDES THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE, WEBSITES, SERVERS, CONTENT, SUBSCRIPTIONS, AND ACCOUNTS, ON AN “AS IS” AND “AS AVAILABLE” BASIS. CUSTOMER’S USE OF THE SERVICE IS AT CUSTOMER’S OWN RISK. NEITHER RINGOVER NOR ITS LICENSORS OR SUPPLIERS MAKES ANY EXPRESS REPRESENTATIONS OR WARRANTIES OF ANY KIND WITH REGARD TO THE SERVICES OR OTHERWISE RELATED TO THE AGREEMENT. RINGOVER DOES NOT WARRANT UNINTERRUPTED OR ERROR FREE OPERATION OF THE SERVICES OR THAT THE SERVICES WILL PREVENT TOLL FRAUD. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, RINGOVER DISCLAIMS ALL IMPLIED OR STATUTORY WARRANTIES, INCLUDING, BUT NOT LIMITED TO, ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
17.2. No Warranty
WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, NEITHER RINGOVER, ITS LICENSORS, NOR SUPPLIERS REPRESENT OR WARRANT THAT (I) THE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS OR PROVIDE ANY SPECIFIC RESULTS, (II) CUSTOMER’S USE OF THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR VIRUS OR ERROR FREE, (III) INFORMATION OR CONTENT PROVIDED TO CUSTOMER THROUGH THE USE OF THE SERVICE WILL BE ACCURATE OR RELIABLE, (IV) DEFECTS IN THE SERVICE WILL BE CORRECTED, OR (IV) THE SERVICE WILL HAVE ANY PARTICULAR UP-TIME, QUALITY OF SERVICE, OR QUALITY OF VOICE OR FAX COMMUNICATIONS.
17.3. Exclusions
WITHOUT LIMITING THE GENERALITY OF SECTION 17.1 ABOVE, NEITHER RINGOVER, ITS LICENSORS, NOR SUPPLIERS SHALL HAVE ANY RESPONSIBILITY TO CUSTOMER FOR DAMAGE RESULTING FROM THE USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DAMAGE TO ANY DEVICE OR LOSS OF DATA RESULTING FROM THE DOWNLOADING, OTHERWISE ACCESSING, OR USING ANY CONTENT, MATERIAL, OR DATA THROUGH THE SERVICE. DOWNLOADING, OTHERWISE ACCESSING, AND USING SUCH CONTENT, MATERIAL, OR DATA IS AT CUSTOMER’S OWN RISK.
RINGOVER DOES NOT HAVE ANY RESPONSIBILITY FOR RETAINING ANY USER INFORMATION OR CONTENT OR COMMUNICATIONS BETWEEN USERS.
NO REQUEST FOR COMPENSATION WILL BE GRANTED IN THE EVENT OF TEMPORARY OR PERMANENT DEACTIVATION OF THE SERVICE.
18. CONFIDENTIAL INFORMATION
Confidential Information shall be interpreted to mean that all RINGOVER business and/or technical information, pricing, discounts and other information or data, whether in tangible or other form if marked or otherwise expressly identified in writing as confidential shall be considered privileged and not for release to others. Information communicated verbally will qualify as Confidential Information if designated as confidential or proprietary at the time of disclosure and summarized in writing within thirty (30) days after disclosure. Confidential Information excludes information that: (i) is publicly available other than by an act or omission of Customer; (ii) subsequent to its disclosure was lawfully received from a third party having the right to disseminate the information without restriction on its dissemination or disclosure; (iii) was known by Customer prior to its receipt as “Confidential Information” and was not received from a third party in breach of that third party’s confidentiality obligations; (iv) was independently developed by Customer without use of RINGOVER’s Confidential Information; or (v) is required to be disclosed by court order or other lawful government action, but only to the extent so ordered, provided Customer makes prompt written notification to RINGOVER of the pending disclosure so that RINGOVER may attempt to obtain a protective order. In the event of a potential disclosure in the case of subsection (v) above, Customer will provide reasonable assistance to RINGOVER should RINGOVER attempt to obtain a protective order. Customer will protect such Confidential Information received from RINGOVER with no less care than the care it uses to protect its own Confidential Information, but in no event, with no less than a reasonable degree of care. Customer will not use or disclose RINGOVER’s Confidential Information except as permitted in this Section or for the express purpose of performing obligations under the Agreement. Customer’s confidentiality obligations will survive the termination of the Agreement. Upon termination of the Agreement, Customer will cease all use of RINGOVER’s Confidential Information and will promptly and in a manner of transmittal reasonably expected to protect the confidentiality of such information, return or, at RINGOVER’s request, and in a manner of destruction reasonably expected to protect the confidentiality of such information, destroy all Confidential Information, including all copies, in whatever form in Customer’s possession or under its control, including such Confidential Information stored on any electronic medium or device of any sort. Upon request, Customer will certify in writing its compliance with this Section.
19. LIMITATION OF LIABILITY
IN NO EVENT WILL RINGOVER OR ITS LICENSORS, SUBCONTRACTORS OR SUPPLIERS HAVE ANY LIABILITY FOR ANY INCIDENTAL, SPECIAL, STATUTORY, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS OR REVENUE, LOSS OR CORRUPTION OF DATA, TOLL FRAUD, COST OF COVER, OR SUBSTITUTE GOODS OR PERFORMANCE. NO EXTRA COSTS RESULTING FROM SUBSTITUTE SERVICES WILL BE REIMBURSED. RINGOVER’S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR IN CONNECTION WITH THE AGREEMENT WILL NOT EXCEED AN AMOUNT EQUAL TO THE TOTAL AMOUNT OF ALL RINGOVERCHARGES MADE TO CUSTOMER FOR THE RINGOVER SERVICE PAID OR PAYABLE UNDER THE AGREEMENT IN THE MONTH IMMEDIATELY PRECEDING THE DATE OF THE EVENT GIVING RISE TO THE CLAIM OR A COMPENSATION IN THE FORM OF COMMUNICATION CREDITS. THE LIMITATIONS OF LIABILITY IN THIS SECTION WILL APPLY TO ANY DAMAGES, HOWEVER CAUSED, AND ON ANY THEORY OF LIABILITY, WHETHER FOR BREACH OF CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE, AND REGARDLESS OF WHETHER THE LIMITED REMEDIES AVAILABLE TO THE PARTIES FAIL OF THEIR ESSENTIAL PURPOSE. THE LIMITATIONS OF LIABILITY IN THIS SECTION ALSO WILL APPLY TO ANY LIABILITY OF RINGOVER’S DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, CONSULTANTS AND SUPPLIERS.
20. INDEMNIFICATION
Customer agrees to indemnify, defend, and hold harmless RINGOVER, its affiliates, officers, directors, employees, consultants, agents, licensors, suppliers, and resellers from any and all third party claims, liability, damages, losses, expenses, and/or costs (including but not limited to attorney’s fees and cost of suit) arising from or related to (i) Customer’s use of the Service, (ii) violation of this Agreement (including but not limited to fraudulent or illegal use of the Service), (iii) any negligent acts or omissions or willful misconduct of Customer, or (iv) infringement or violation of any intellectual property or other right of any person or entity in connection with this Agreement.
21. SUSPENSION
On a monthly basis of the anniversary date of the Registration, RINGOVER will charge the amount of the monthly fee to the credit card provided by the Customer upon signup in accordance with the debit authorisation mandate provided upon the Customer’s signature of the Order Form, as described in Article 3.1 In case of payment rejection by the bank or refusal of payment on the part of Customer, regardless of the chosen payment method, RINGOVER will make a second attempt to procure payment after a period of seventy-two (72) hours, and a third attempt, if necessary, after a period of seventy-two (72) hours. RINGOVER will immediately suspend the Service if the third attempt is unsuccessful. Accounts suspended by RINGOVER will not be entitled to any reimbursement whatsoever, in the form of Subscription or credits. The Service will be reestablished upon payment of all outstanding invoices. It is expressly stated that outstanding invoices remain due, and that RINGOVER reserves the right to take action in order to recover its debts.
RINGOVER also reserves the right to immediately suspend the Service if it suspects that Customer is using it in an inappropriate manner or on behalf of unauthorized third parties, in particular in cases of abnormal traffic or in violation of the Agreement. RINGOVER may in particular suspend the Service in cases where RINGOVER suspects fraud or unauthorized use, or if RINGOVER determines that Customer, its Account Administrator(s) or any of its Users has provided incomplete or inaccurate information during Registration. No request for compensation will be granted in the event of temporary or permanent deactivation of the Service.
22. TERMINATION
22.1. At Customer’s Initiative
Non-binding offer or 12-month prepaid registration without time commitment.
Customer may end their contract up to the day before the anniversary date of their Registration by sending a registered letter w/receipt to the following address: Service Client, Ringover Inc, 185 Alewife Brook Parkway Suite 210 Cambridge, MA 02138 or by email to the following address: [email protected] Previously purchased credits will not be refunded. Customer may also at any time cancel the Licenses corresponding to the Ringover User accounts of their choice from their online portal, without no right to claim any reimbursement from RINGOVER.
Durable plan with time commitment.
Customer subscribing to a plan with long-term commitment has the right to cancel their
commitment by registered letter with acknowledgment of receipt, sent at least three (3) months before the end of the Initial or current Renewal Term to the following address: Ringover Inc, 185 Alewife Brook Parkway Suite 210 Cambridge, MA 02138. Customer will owe cancellation fees equaling the average total amount of the three most recent invoices (or by default the amount of the last invoice), tax excluded. This amount will be multiplied by the number of months remaining until the end of the Customer’s Initial Term or Renewal Term.
22.2. At RINGOVER’s Initiative
RINGOVER reserves the right to suspend the account of Customer and to terminate the Account and this Agreement immediately if Customer or its User(s) does not comply with these Terms or uses the Service in a manner that is harmful to RINGOVER or to third parties. RINGOVER may terminate without cause, (i) 12-month non-binding or prepaid registrations with a notice period of three (3) days, and (ii) binding registrations with a notice period of three (3) months. Where applicable, RINGOVER will reimburse Customer for the Registration fee already paid in proportion to the remaining period. In the case of cancellation of the Service at the initiative of RINGOVER, RINGOVER may claim indemnities from the Customer for anticipated cancellation, as defined in article 20.1 above, as well as late fees as described in Article 6.1 of the present Terms. RINGOVER may without warning terminate the account of a Customer having subscribed to the Discover plan if Customer has not made or received a call for a period of 3 consecutive months. In every case, RINGOVER will inform Customer by email or phone. Customer shall not claim compensation from RINGOVER whatever the cause of either termination or the temporary or permanent deactivation of Service.
22.3. Effect of Termination / Expiration of Subscription
In the event of termination of this Agreement for cause, for any reason, or upon Customer providing the required notice of termination of Customer’s RINGOVER subscription, Customer shall immediately cease use of the Service and permanently destroy all copies of the software portion thereof within Customer’s possession or control. Such software must be end-user accessible and suited for such destruction without damaging any hardware associated therewith. All software licenses granted in conjunction with, and all subscriptions to the Service shall terminate immediately upon the termination of this Agreement. Upon termination, RINGOVER may deactivate or delete Customer’s account and all related information and files therein and/or bar any further access thereto, and Customer shall have no further access to any Customer-assigned DID/telephone number (unless Port-Out of such phone number was completed prior to termination of this Agreement). All provisions concerning confidentiality, license grant and restrictions, IP ownership, warranty disclaimers, limitation of liability, and indemnity (as well as any other terms which, by their nature, are intended to survive termination) of this Agreement will survive the expiration of Customer’s RINGOVER subscription and any termination of this Agreement.
23. GOVERNING LAW AND DISPUTE RESOLUTION
23.1. Governing Law
The Agreement and any claims, disputes, or controversies arising out of or relating to the Agreement (“Disputes”) will be governed by the laws of the State of Delaware applicable to contracts entered into and performed in the United States of America without regard to its choice of law principles, excluding choice of law principles and the United Nations Convention on Contracts for the International Sale of Goods.
23.2. Arbitration
Subject to Section 23.1 and 23.3, any controversy or claim arising out of or relating to this contract, or the breach thereof, shall be settled by arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules, and judgment on the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.
23.3. Injunctive Relief
Nothing in this Section will be construed to preclude either party from seeking provisional remedies, including but not limited to temporary restraining orders and preliminary injunctions, from any court of competent jurisdiction in order to protect its rights pending arbitration.
23.4. Time Limit
Actions on Disputes between the parties must be brought in accordance with this Section within one (1) year after the cause of action arises.
24. MISCELLANEOUS
24.1. Compliance
The parties will observe all applicable laws and regulations, including export and re-export laws and regulations, when using the Service.
24.2. Intellectual property rights
RINGOVER is and remains the owner of the intellectual property rights to the Service, in particular the source codes, and this Agreement does not transfer any intellectual property rights to Customer and/or Users. Customer has the right to use the functionalities of the Service, which is personal, non-exclusive, non-transferable and limited to the duration of the Service, and which is carried out by remote access from the Customer’s site to the RINGOVER server. In particular, Customer is formally forbidden :
- to proceed with any form of reproduction or representation of the Service or its documentation, or to alter or mask in any way whatsoever the trademarks, distinctive signs, copyright notices affixed to the Service;
- to intervene in the Service in any way and for any reason whatsoever, including to correct errors, the evolutionary and corrective maintenance being provided by RINGOVER;
- to modify or seek to circumvent any protection device of the Service.
Customers remains the owner of all the Data and information transmitted, and of that which has been processed by RINGOVER.
24.3. Use of RINGOVER’s Logo
RINGOVER reserves the right to use the logos of its Customers for the purpose of promoting its activity and in advertising campaigns on any communication medium (newsletter, press releases, website, etc.).
Furthermore, RINGOVER grants Customer a non-transferable, non-assignable and non-exclusive right, free of charge and revocable, to use Ringover’s logo and/or the name Ringover solely in the reference lists of its clients, subject to and as long as the Customer does not add any other written indication and uses the logo in accordance with the graphic charter and positioning approved by RINGOVER without any change.
24.4. Assignment & Subcontractors
RINGOVER may assign the Agreement to any of its affiliated entities or to any entity to which RINGOVER may sell, transfer, convey, assign or lease all or substantially all of the assets or properties used in connection with its performance under the Agreement. Any other assignment of the Agreement or any rights or obligations under the Agreement without the express written consent of the other party will be invalid. RINGOVER may partner with others or subcontract any or all of its obligations under the Agreement but will retain its responsibility to Customer for the timely performance of the work necessary to the provision of Service properly paid for by Customer.
24.5. Force Majeure
Neither party will be liable for any delay or failure in performance to the extent the delay or failure is caused by events beyond the party’s reasonable control, including without limitation, fire, flood, Act of God, explosion, war or the engagement of hostilities, strike, embargo, labor dispute, government requirement, civil disturbances, civil or military authority, and inability to secure materials, systems, subsystems, components, underlying services or transportation facilities (“Force Majeure”).
24.6. Notices
Any notice required or permitted under this Agreement shall be deemed properly made when delivered by email, facsimile, messenger, overnight courier, or mailed via Certified or Registered Mail (Return Receipt Requested) if to Customer: to the information RINGOVER has on file; and if to RINGOVER: to Ringover Inc, 185 Alewife Brook Parkway Suite 210 Cambridge, MA 02138. Notices will be considered effective when sent or posted.
24.7. Entire Agreement
The Agreement, including any Attachments, constitute the entire understanding of the parties with respect to the subject matter of the Agreement and will supersede all previous and contemporaneous communications, representations or understandings, oral and/or written, between the parties relating to that subject matter and will not be contradicted or supplemented by any prior course of dealing between the parties. If any provision of the Agreement is determined to be unenforceable or invalid by court decision, the Agreement will not be rendered unenforceable or invalid as a whole, and the original unenforceable provision will be changed only minimally as required for it to be enforceable and interpreted so as to best accomplish the objectives of the original provision within the limits of applicable law. The failure of either party to assert any of its rights under the Agreement, including, but not limited to, the right to terminate the Agreement in the event of breach or default by the other party, will not be deemed to constitute a continuing or permanent waiver by that party of its right to enforce each and every provision of the Agreement in accordance with their terms.
